Customer Care Agent - FREELANCE

Jobs for Humanity; Paris; Remote; EUR 19,000 - 29,000; Part time

Job summary

Onepilot is looking for a freelance agent to assist our clients’ consumers with their problems from home. After e-learning trainings, you’ll access a knowledge base to respond to user requests via email, chat, or call.

You work remotely and are paid for each ticket solved, with ticket prices depending on complexity and location. On average, agents earn £15 an hour and must be available at least 20 hours per week.

Qualifications

• Excellent customer service abilities.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Respond to customers’ inquiries via email, chat or call after completing trainings and accessing knowledge bases.
• Handle tickets with varying complexity as a freelance agent and be paid per ticket solved, based on complexity and location.

Skills

Excellent customer service

Excellent communication

Time management

Problem solving

Job description

Onepilot makes Customer Care and Prospection Outsourcing simple and flexible. E-merchants use Onepilot in the most flexible way to handle all or part of their customer support and sales prospection.

In figures, Onepilot is :

+100 employees within the team

Job Description

As a Onepilot agent, you’re afreelancein charge of helping our clients’ consumers with their problems

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in viaemail, chat, or call.

You work fromhome, and will be paid foreach ticket solved. The price of each ticket depends on the ticket’s complexity, and your location. It varies between £0,40 and £2. On average our agents earn £15 an hour.

• You’re comfortable with new technologies
• You like solving problems, you’re curious and dynamic
• You enjoy communicating (written and spoken communication)
• You’re available at least 20h/week

Qualifications

• Excellent customer service abilities
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively