Cruise Ship Communications & Revenue Manager

Norwegian Cruise Line Holdings Ltd.; Normandie; Sur place; EUR 53 000 - 79 000; Plein temps

Résumé du poste

Norwegian Cruise Line Holdings Ltd. seeks a Communications Services Manager to oversee onboard communication revenue products, including internet, app services, and stateroom phones. You will drive sales, handle marketing initiatives, and ensure guest-facing support is prompt and effective.

You will manage the Internet Café, coordinate with IT and Guest Services, and lead training to maximize guest satisfaction and revenue across all communications packages aboard the ship.

Qualifications

• Hospitality background and sales experience preferred.
• Good customer service and communication skills.
• Knowledge of computer systems, software, and networking preferred.
• English fluency; additional languages beneficial.

Responsabilités

• Oversee and manage all communication revenue products on board.
• Drive revenue targets and daily sales of internet packages and services.
• Provide Level 1 guest-facing technical support for connectivity issues.
• Manage Internet Café operations and equipment.
• Train staff to deliver excellent service and upsell communication packages.
• Collect guest/crew feedback to improve performance and sales.

Connaissances

Hospitality experience

Sales experience

Customer service

Networking knowledge

English fluency

Formation

High school diploma or equivalent

Bachelor’s degree in related field (a plus)

Outils

Computer systems

Networking

Software

Description du poste

Norwegian Cruise Line Holdings Ltd. seeks a Communications Services Manager to oversee onboard communication revenue products, including internet, app services, and stateroom phones. You will drive sales, handle marketing initiatives, and ensure guest-facing support is prompt and effective.

You will manage the Internet Café, coordinate with IT and Guest Services, and lead training to maximize guest satisfaction and revenue across all communications packages aboard the ship.