CRMA Product Owner: Salesforce Analytics & Reporting

Mars; Aimargues; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Company bonus

Mars/ROAS learning & development

Mars University access

Zusammenfassung

Royal Canin is seeking a Product Owner for CRM Analytics (CRMA) to standardize reporting and drive customer performance improvements within the EOS transformation. You will bridge business needs with technical delivery, shape dashboards, and ensure data quality across Sales and Customer Service.

You will collaborate with cross-functional teams, manage backlogs, and own the CRMA roadmap, delivering insights that support commercial growth and operational excellence.

Qualifikationen

• Master’s degree in IT, Business Admin, Data Analytics or related field.
• Preferred: Product Owner cert (PSPO/CSPO) or Salesforce Certifications (CRMA/Einstein).
• 2–4 years as Product Owner/Business Analyst/Analytics Lead in Salesforce or SaaS.
• Hands-on CRMA/Tableau CRM / Einstein Analytics experience.
• Experience translating complex business requirements into technical data models and dashboards.
• Familiarity with Agile/Scrum, backlog management, and cross-functional collaboration.
• Strong change management and communication skills.

Aufgaben

• Define and drive multi-year CRMA roadmap within EOS program streams.
• Translate business questions into prioritized user stories; manage backlog end-to-end.
• Define data models, dashboards and KPI definitions; enforce data quality governance.
• Coordinate with Sales, Customer Service and eB2B to manage cross-stream dependencies.
• Act as liaison between business and technical delivery; guide sprints and validate builds.
• Support change management and enablement activities; contribute to training content and adoption sessions.
• Contribute to long-term documentation and sustainability; provide structured visibility to PM and committees.
• Maintain roadmap updates for senior stakeholders.

Kenntnisse

KPIs and dashboards

Agile/Scrum

Stakeholder communication

Data storytelling

Dashboard Design

Stakeholder Management

Ausbildung

Master’s degree (IT/Business/Data Analytics)

Tools

Salesforce CRMA

Tableau CRM

Einstein Analytics

Jobbeschreibung

Royal Canin is seeking a Product Owner for CRM Analytics (CRMA) to standardize reporting and drive customer performance improvements within the EOS transformation. You will bridge business needs with technical delivery, shape dashboards, and ensure data quality across Sales and Customer Service.

You will collaborate with cross-functional teams, manage backlogs, and own the CRMA roadmap, delivering insights that support commercial growth and operational excellence.