CRM Solutions Architect (Salesforce or Microsoft Dynamics) CRM Clichy-Levallois

Ikatan; Clichy; Sur place; EUR 90 000 - 125 000; Plein temps

Avantages offerts par ce poste

Health insurance

Meal vouchers

Holiday bonus

Premium work environment

Résumé du poste

Ikatan seeks a CRM Solutions Architect to design and integrate CRM systems with IS, focusing on CTI and data consistency. You will define architectures for Salesforce or Microsoft Dynamics and ensure scalable, secure data flows across the enterprise.

The role emphasizes collaboration with cross-functional teams to align client requirements with best practices in CRM and integration strategies.

Qualifications

• Architecture design of CRM and data integration across platforms.
• Strong understanding of REST/SOAP APIs and data flows.
• Experience with CTI integration in contact centers.

Responsabilités

• Design and validate technical architectures on Salesforce or Microsoft Dynamics.
• Define integration models and data flows via APIs, webhooks, or middleware.
• Lead CTI integration to optimize agent experiences and data consistency.

Connaissances

Salesforce

Microsoft Dynamics

CRM integration

CTI

Formation

Engineering degree

Master’s in Computer Science

Description du poste

CRM Solutions Architect (Salesforce or Microsoft Dynamics)

Founded in 2022, IKATAN means "link" in Indonesian. More than just a catchy name, it's at the core of our DNA. Our true added value lies in the connections we forge daily:

Internally: Among our consultants, to build true All-Star Teams where mutual support is a fundamental principle.

With our clients: To move beyond the 'supplier' cliché and become their trusted strategic partner.

In our projects: By perfectly aligning our clients' requirements with our consultants' career objectives. That's the synergy of success!

Rapid growth:

In just 3 years, our approach has proven successful, and the journey has taken off.

We have grown from:

3 passionate founders to a team of 40 collaborators.

a single initial project to over fifteen active clients.

a historical specialization (contact centers) to recognized expertise in the hottest topics in Tech.

Our Scope of Expertise (What you will offer our clients!):

Customer Experience (CX) & CRM: We revolutionize end-to-end customer relationships (digital journeys, automation, cutting-edge CRM tools, operational performance).

Unified Communications: We modernize, secure, and industrialize the telecom infrastructures of tomorrow.

Data & Artificial Intelligence: We leverage data (generative AI, Machine Learning, business algorithms, custom dashboards) to give our clients a competitive edge.

CONTEXT

Become the guardian of overall consistency and the architect of customer data! As a CRM Solutions Architect, you play a pivotal role in our clients’ digital transformation. Your mission is crucial: to design how the CRM will integrate with the entire Information System (IS), particularly with the contact center via computer-telephony integration (CTI). Here, you don’t just build tools—you design the technological link that enables a 360° view of the customer.

Your Achievements

Your main achievements will include:

Your main achievements will include:

• Architecture Design: Design and validate technical and application architectures on leading platforms (Salesforce or Microsoft Dynamics).
• IT Integration: Define integration models and data flows via APIs, webhooks, or middleware to ensure the smooth flow of information.
• CTI Expertise: Designing and managing the integration of CRM with contact center solutions to optimize the agent experience.
• Urbanization & Consistency: Ensure the scalability of solutions and make sure that the CRM remains the central, consistent hub of the information system.
• Consulting & Market Intelligence: Supporting technical departments in their technology decisions and anticipating changes from CRM vendors.

Your Profile

You are our ideal candidate if you have

Technical Skills

• Data Flow & Integration: You have a solid understanding of data flow, security, and integration issues (REST/SOAP APIs, ETL).
• Customer Relations & CTI: You have an excellent understanding of customer relations and computer-telephony integration (CTI).

Personality

• Visionary: You have the ability to take a broad view to design sustainable and scalable systems.
• Educator: You have the ability to explain complex technical issues to non-technical audiences.
• Teamwork: You enjoy working collaboratively and are able to rally others behind your architectural decisions.

Experience

• Education: You have a five-year degree (Engineering or Master’s in Computer Science).
• Experience: You have solid experience in software architecture or in integrating major CRM solutions (Salesforce or Microsoft Dynamics).

Join Us

Why is it so great to work WITH US?

• A role with diverse and cross-functional responsibilities – no time for boredom!
• A young, dynamic team full of positive energy!
• As one of the first, you will be a key pillar of a rapidly growing company.
• A positive atmosphere and genuine human interactions.
• A premium work environment equipped with state-of-the-art facilities.
• Quality entertainment: PS5, Switch 2, ping-pong, foosball.
• Comprehensive health insurance (Benefiz), meal vouchers (Swile), and a holiday bonus.

The Recruitment Process

• First Contact: A call with our recruitment manager to discuss your goals and our vision.
• Showcasing Your Skills: Create and submit your personalized Skills Portfolio to our client.
• The Meeting: An interview with the end client to confirm that the technical and personal fit is right.
• Feedback: We'll get back to you quickly to kick off the adventure!