CRM Intern

Greenly

Paris

On-site

EUR 11,000 - 17,000

Full time

9 days ago

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Benefits offered by this job

Beautiful offices in Paris

Top‑notch tools

Transport reimbursement

Lunch vouchers

Gym/fitness support

Autonomy and collaboration culture

Job summary

Greenly is seeking a driven CRM Delivery Intern to join the CRM and Delivery teams in Paris. You will map CRM journeys, craft and optimize onboarding and nurture sequences, and collaborate with RevOps and Product to automate workflows.

You’ll also help design AI-powered agents for Next Best Action, cross-sell triggers, and product-level LCAs, driving client autonomy and improved journeys.

Qualifications

Experience with CRM platforms and customer lifecycle campaigns.
Strong written and verbal communication in French and English.
Knowledge of segmentation, personalization, automation, and deliverability basics.

Responsibilities

Map and define CRM journeys across the delivery experience.
Create and optimize email campaigns end-to-end.
Run tests and monitor KPI performance to improve campaigns.

Skills

CRM platform experience

Master’s degree in marketing or data

Copywriting in French and English

Email marketing fundamentals

AI tools / workflow automation

Data analytics (KPIs: open rate, CTR)

English (C1)

Education

Master’s degree in marketing, data, or related field

Tools

HubSpot

Salesforce

Brevo

Customer.io

n8n

Make

Clay

Job description

About us

Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management. Greenly recently joined forces with the Nordic-founded company Normative.

Today, we are a global leader in carbon accounting, proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in‑house climate experts.

More than 4,000 companies in 30+ countries use Greenly to manage their climate strategy: from carbon assessments and life‑cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are now a team of 200+ people from 40+ nationalities, based in Paris, Stockholm, London, Barcelona, and New York.

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO2 under management.

Our Values

Ambition for climate: Minimize GHG emissions, maximize climate impact
Deliver with agility: Work in small increments: fail fast, learn fast, win fast
Own your opportunities: Achieve outstanding results by showing initiative and accountability
Feedback paves the way: Succeed as a team by helping others progress
Be one Team: Everyone is included and needed - work together with transparency and respect

Curious to know more ? Check out our Culture Book, blog, and youtube channel

About the role

As a CRM Delivery Intern, you will be embedded in the CRM team and work within the Delivery team, contributing directly to improving the customer journey at Greenly. Working closely with the Delivery Manager and with the support of the CRM Manager, you will identify use cases to deploy via the CRM to increase client autonomy, and industrialize Delivery processes through automation and the strategic use of AI.

Your missions will include:

Strategy & ideation, mainly in collaboration with the Delivery Manager, with the support of the CRM Manager:

Map and define CRM journeys for our customers throughout their Delivery experience, identifying the right moments to deliver relevant, personalized content
Bring fresh ideas and creative concepts to improve our sequences, communications, and overall customer journey

Campaign creation & operations: Build and manage email campaigns end-to-end: Create and maintain automated workflows (onboarding flows, nurturing sequences, triggered emails) in collaboration with RevOps and the Product team

Testing & optimization: Run A/B tests from hypothesis to analysis, and translate learnings into concrete improvements Monitor campaign KPIs (open rate, CTR, conversion, churn) and produce regular performance reports Identify opportunities to turn one‑shot campaigns into scalable, automated workflows

AI-powered CRM - build the next generation of our workflows

This is where you'll have a real chance to shape something new. Concretely, you'll help us design and implement AI agents that make our CRM smarter such as :

Next Best Action (NBA): a CRM approach that analyzes in‑platform activity to automatically recommend and refine the next steps a client should take, driving success and autonomy.
Upsell & cross‑sell triggers: an agent that cross‑references HubSpot data with the regulatory calendar (CSRD, EU taxonomy) to trigger hyper‑personalized sequences at the right moment
Product-level precision: identifying clients who haven’t yet run product‑level LCAs and automatically surfacing messages to push them toward greater granularity The goal is AI that genuinely improves the experience for our leads and clients, and drives measurable impact.

Skills needed to succeed

CRM platform experience: hands‑on practice with at least one tool such as HubSpot, Salesforce, Brevo, or Customer.io
Education: Currently pursuing or recently completed a Master’s degree in marketing, data, or a related field
Copywriting: ability to write clear, engaging, conversion‑oriented copy in both French and English
Email marketing fundamentals: solid understanding of segmentation, personalization, automation, and deliverability basics
Hands‑on curiosity with AI tools: prompt engineering, agent building, or workflow automation (n8n, Make, Clay, or similar)
Data literacy: at ease with KPIs like open rate, CTR, and conversion rate; confident using Excel, Google Sheets, or similar analytics tools
Language skills: fluent English (C1) required, French proficiency is a plus

Nice‑to‑haves

SQL knowledge: ability to query and manage data
Basic IT/Programming: knowledge of any language (e.g., Python, JS)
No‑code automation: experience with tools like Zapier, Make, or n8n
AI Proficiency: experience with tools like Claude or Gemini
Basic HTML or experience editing email templates
Familiarity with automation workflows (triggered emails, onboarding sequences, lifecycle flows)
Interest in regulatory environments (CSRD, carbon reporting) or sustainability
Prior exposure to a B2B or SaaS environment

Perks & benefits

Beautiful offices in the heart of Paris (9ᵉ arrondissement)
Top‑notch tools to help you do your best work
50% Navigo reimbursement for public transport
Sustainable lunch vouchers via Ekip
Partial coverage of your Gymlib subscription
A culture of autonomy, transparency, and collaboration - with a team of highly talented, committed people

full‑time 6‑month internship based in Paris.

The recruitment process