Brand & Marketing CRM Engagement Intern

Back Market; Paris; Hybride; EUR 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Mentorship programs

Accessible workplace policies

Cultural competency training

Résumé du poste

Back Market is seeking an amazing CRM Intern to support the marketing team in Paris. You will work on multi-channel lifecycle campaigns and transactional communications across markets, collaborating with Product, Engineering and design teams to optimize customer journeys.

The role emphasizes experimentation, data-driven improvements, and exposure to CRM automation tools like Braze. Join a fast-paced team in a hybrid Paris environment and grow with mentorship from the CRM senior manager.

Qualifications

• Experience with multi-channel lifecycle marketing campaigns.
• Experience with CRM automation and data integration is a plus.
• Excellent written and verbal English communication skills.
• Programming experience is a plus.

Responsabilités

• Lead the creation and implementation of multi-channel lifecycle marketing campaigns, collaborating with brand, business and design teams.
• Support in brainstorming, implementing and analyzing transactional CRM communications across markets, coordinating with Product and Engineering for data needs.
• Conduct A/B testing and analyze results to recommend strategic improvements.
• Provide support on CRM automation to deliver dynamic, personalized content to users.

Outils

Braze

Description du poste

HI, WE’RE BACK MARKET.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

JOB DESCRIPTION:

We are looking for an amazing intern to join our marketing team! Report to Hera, our Senior CRM Manager in Paris.

The CRM team works together with other experts from the brand & marketing team but also with Business, Product and Engineering teams. We are responsible for delivering the right message, to the right person, at the right moment, through different channels like emails, push notifications and in-apps.

As a Customer Relationship Management (CRM) Intern, you will support the CRM efforts with a focus on marketing campaigns and transactional communications in all markets we operate.

YOUR MISSION (IF YOU ACCEPT IT):

• Lead the creation and implementation of multi-channel lifecycle marketing campaigns, working closely with our brand, business and design teams.
• Support in brainstorming, implementing and analysing transactional CRM communication that enhances our existing customer journeys while also building new ones to support product/service initiatives. This includes working with Product and Engineering teams to define data needs and leverage it to create an end-to-end CRM flow.
• Conduct A/B testing and analyze results to provide recommendations to the team for strategic improvements.
• Provide support on CRM automation to identify areas for increased process efficiency leverage that to provide dynamic, personalized content to users

YOU ARE IN THE RIGHT PLACE IF:

• You feel comfortable working & speaking in English and have excellent written and verbal communication skills.
• You are highly detail-oriented (this is a must) and creative with an experimentation and testing mindset.
• You are someone who enjoys the technical side of CRM including working on automation and data integration as well as the creative side focusing on content and design.
• You have already used a CRM campaign management tool: big plus if used Braze.
• You are able to work independently and cross-functionally while demonstrating drive and initiative.
• You enjoy working in a fast-paced environment and are able to multi-task efficiently.
• You are adaptable and a fast learner eager to acquire new skills.
• You have affinity with data, you are at ease with numbers and statistics.
• You have experience with programming languages. It is a big plus but not required!
• You have previous experience in marketing, a big plus if it was in CRM.

ABOUT THE INTERNSHIP:

• Start date: January 2027
• Duration : 6 months
• Full-time internship (35h/week)
• Location : Paris (France)

RECRUITMENT PROCESS:

• Video-call HR Interview with the Talent Acquisition Specialist (30min)
• Technical test (home assignment)
• Skills & cultural fit interview

WHY SHOULD YOU JOIN US ?

• A mission driven work environment where your day to day makes an impact on the planet. Seriously.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.