CRM Delivery Intern

Greenly; Paris; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Beautiful offices in the heart ofParis

Top-notch tools

50% Navigo reimbursement

Sustainable lunch vouchers

Gymlib subscription coverage

Autonomy and collaboration culture

Job summary

Greenly in Paris is seeking a CRM Delivery Intern to join the Delivery team, embedded with the CRM team, to improve the customer journey and automate Delivery processes using AI.

You will map CRM journeys, create and manage email campaigns, run experiments, monitor KPIs, and contribute to AI-driven workflow improvements under the CRM Manager.

Qualifications

• CRM platform experience with at least one tool (HubSpot, Salesforce, Brevo, or Customer.io).
• Fluent in French and English; clear written copy is essential.
• Strong understanding of email marketing: segmentation, personalization, automation.
• Curiosity about AI tools: prompts, agents, or workflow automation.
• Data literacy: comfortable with KPIs like open rate, CTR, and conversions; proficient in Excel/Sheets.
• French proficiency a plus.

Responsibilities

• Map and define CRM journeys for customers throughout their Delivery experience, identifying key moments to deliver relevant content.
• Improve sequences, communications, and overall customer journey.
• Build and manage end-to-end email campaigns with automated workflows.
• Run A/B tests and translate learnings into improvements.
• Monitor KPIs (open rate, CTR, conversion, churn) and produce regular reports.
• Identify opportunities to turn one-shot campaigns into scalable automated workflows.
• Design and implement AI-driven CRM workflows and agents (Next Best Action, triggers, product-level precision).

Skills

CRM platform experience

Copywriting

Email marketing

AI tools

Data literacy

Language skills

Tools

HubSpot

Salesforce

Brevo

Customer.io

Job description

About us

Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management. Today, we are a global leader in carbon accounting, proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts. More than 3,500 companies in 20+ countries use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM. We are now a team of 200+ people from 40+ nationalities, based in Paris, London, Barcelona, and New York. To date, we’ve tracked over 200 million tons of CO² through our platform. Our next milestone: 10,000 clients and one billion tons of CO² under management.

Our Values Ambition for climate: Minimize GHG emissions, maximize climate impact. Deliver with agility: Work in small increments: fail fast, learn fast, win fast. Own your opportunities: Achieve outstanding results by showing initiative and accountability. Feedback paves the way: Succeed as a team by helping others progress. Curious to know more? Check out our Culture Book, blog, and youtube channel.

About the role

As a CRM Delivery Intern, you will be embedded in the CRM team and work within the Delivery team, contributing directly to improving the customer journey at Greenly. Working closely with the Delivery Manager and with the support of the CRM Manager, you will identify use cases to deploy via the CRM to increase client autonomy, and industrialize Delivery processes through automation and the strategic use of AI.

Your missions will include:

• Strategy & ideation, mainly in collaboration with the Delivery Manager, with the support of the CRM Manager: Map and define CRM journeys for our customers throughout their Delivery experience, identifying the right moments to deliver relevant, personalized content.
• Bring fresh ideas and creative concepts to improve our sequences, communications, and overall customer journey.
• Campaign creation & operations: Build and manage email campaigns end-to-end: Create and maintain automated workflows (onboarding flows, nurturing sequences, triggered emails) in collaboration with RevOps and the Product team.
• Testing & optimization: Run A/B tests from hypothesis to analysis, and translate learnings into concrete improvements.
• Monitor campaign KPIs (open rate, CTR, conversion, churn) and produce regular performance reports.
• Identify opportunities to turn one-shot campaigns into scalable, automated workflows.
• AI-powered CRM build the next generation of our workflows: help us design and implement AI agents that make our CRM smarter such as: Next Best Action, upsell & cross-sell triggers, product-level precision.

Skills needed to succeed

• CRM platform experience: hands-on practice with at least one tool such as HubSpot, Salesforce, Brevo, or Customer.io.
• Copywriting: ability to write clear, engaging, conversion-oriented copy in both French and English.
• Email marketing fundamentals: solid understanding of segmentation, personalization, automation, and deliverability basics.
• Hands-on curiosity with AI tools: prompt engineering, agent building, or workflow automation (n8n, Make, Clay, or similar).
• Data literacy: at ease with KPIs like open rate, CTR, and conversion rate; confident using Excel, Google Sheets, or similar analytics tools.
• Language skills: fluent English (C1) required, French proficiency is a plus.

Nice-to-haves

• SQL knowledge: ability to query and manage data.
• Basic IT/Programming: knowledge of any language (e.g., Python, JS).
• No-code automation: experience with tools like Zapier, Make, or n8n.
• AI Proficiency: experience with tools like Claude or Gemini.
• Basic HTML or experience editing email templates.
• Familiarity with automation workflows (triggered emails, onboarding sequences, lifecycle flows).
• Interest in regulatory environments (CSRD, carbon reporting) or sustainability.
• Prior exposure to a B2B or SaaS environment.

Perks & benefits

• Beautiful offices in the heart of Paris (9e arrondissement).
• Top-notch tools to help you do your best work.
• 50% Navigo reimbursement for public transport.
• Sustainable lunch vouchers via Ekip.
• Partial coverage of your Gymlib subscription.
• A culture of autonomy, transparency, and collaboration - with a team of highly talented, committed people.

Please note that this is a full-time 6-month internship based in Paris.

The recruitment process

• First screening call to get to know each other.
• Prepare and present a case study exercise to Laura, CRM Manager.
• Join Dylan for a Final Interview.
• Provide us with a reference to complete the recruitment process.

We welcome you during our onboarding week! We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team.