CRM Campaigns Assistant (internship)

Bandai Namco Entertainment Europe; Lyon; On-site; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Flexible working hours

Teleworking 2 days per week

Lunch vouchers

Transport cost reimbursement

Gift vouchers & discounts

Facilities: gym, gaming & nap rooms

Job summary

Bandai Namco Entertainment Europe is seeking a CRM intern in Lyon to drive newsletter campaigns from brief to conception within a multi-national team. You will collaborate with CRM, Web, Product and E‑commerce teams to deliver targeted communications and reports.

You will gain experience in customer relationship management in a dynamic, international environment and contribute to automation, segmentation and performance analysis. Start date: January 2027. Remuneration: 1,100€–1,200€ monthly.

Qualifications

• Currently enrolled in a master’s degree, majoring in project management / digital marketing.
• Initial experience in CRM would be a plus.
• Fluent in written and spoken English.
• Good organizational skills and sense of priorities.
• Ability to respect deadlines pertaining to various projects.
• Ability to work both as part of a team and independently.
• Willing to learn.

Responsibilities

• Prioritize internal & external needs for communication.
• Coordinate assets & briefs production with internal teams.
• Create precise segmentation for audiences in a CRM tool.
• Build emailing from scratch.
• Implement automation scenarios and trigger emails campaigns.
• Consolidate & communicate results in custom internal reports.
• Build post-mortems and analyze campaigns results.

Skills

CRM experience

Project management

Digital marketing

English fluency

Education

Master’s degree in related field

Job description

Bandai Namco Entertainment Europe is a leading global publisher, developer and distributor of entertainment content for platforms including, but not limited to, all major video game consoles and PC.

Part of the Japanese Bandai Namco group, we are known for bringing many entertainment's top franchises to market such as PAC-MAN™, GUNDAM™, TEKKEN™, ACE COMBAT™, DARK SOULS™, and ELDEN RING™, as well as European led projects such as LITTLE NIGHTMARES™.

Bandai Namco Entertainment Europe has 15 international offices with operations in 50 countries and is headquartered in Lyon, France’s capital of gastronomy, located at the intersection of two rivers, creating a lively peninsula at its center.

Our company's motto is ‘Fun for all into the future’, join Bandai Namco Entertainment Europe’s family now to be part of that journey!

Job Description

Within the EMEA head office, you will be part of the CRM department, under the supervision of the Senior CRM Campaign Specialist and working in close relationship with Senior CRM Manager and Web Designer & HTML Integrator. You will work in close collaboration with the CRM team on a daily basis, as well as with other internal teams (Product Management, Web, Social Media, E-commerce, BI, Data...), our branches and external agencies.

You will especially work on the entire process to setup our newsletters campaigns, from brief to conception and will assist the CRM team in carrying out the following tasks, including but not limited to:

• Prioritize internal & external needs for communication
• Coordinate assets & briefs production with internal teams
• Create precise segmentation for audiences in a CRM tool
• Build emailing from scratch
• Implement automation scenarios and trigger emails campaigns
• Consolidate & communicate results in custom internal reports
• Build post-mortems and analyze campaigns results

This internship will allow you to acquire experience in customer relationship management within a fun, dynamic and international environment.

Candidate Profile

• Currently enrolled in a master’s degree, majoring in project management / digital marketing
• Initial experience in CRM would be a plus
• Fluent in written and spoken English
• Good organizational skills and sense of priorities
• Ability to respect deadlines pertaining to various projects
• Ability to work both as part of a team and independently
• Willing to learn

Additional information

Job location: 15 rue Félix Mangini, 69009 LYON (this position is not eligible to full-remote working)

Start date: January 2027

Contract: internship (no work-study program)

Remuneration: dependent on degree level (from 1,100€ up to 1,200€ per month)

Benefits: flexible working hours, 2 teleworking days per week, lunch vouchers, reimbursement of public transportation costs, work council advantages (gift vouchers, discount on services...), new building with various facilities (gym room, gaming room, nap room, car/bike/scooter parking, cafeteria and coffee corners...)