Client Relationship Officer

IQ-EQ; Paris; Hybride; EUR 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Competitive compensation

Résumé du poste

IQ-EQ in Paris is seeking a Customer Relationship Leader to manage client inquiries by email and phone, escalate complex requests to the development team, and follow through on resolutions to keep clients informed. You will train users during onboarding, build long-term trusted relationships, supervise the commercial process, and contribute to its optimization.

A minimum Bac +2 and at least two years of experience in client relations are required, along with strong verbal and written

Qualifications

• Minimum Bac +2 and at least 2 years of experience in client relations or a significant internship in this area.
• Exceptional verbal and written communication skills to effectively support clients.
• Ability to persuade and build durable interpersonal relationships to establish trust.

Responsabilités

• Manage and follow customer requests via email and phone daily.
• Escalate complex requests to the development team and track resolution to keep clients informed.
• Train users during onboarding and build long-term trusted relationships with clients.
• Oversee the commercial process and contribute to its optimization.
• Write newsletters to engage a rapidly growing user base.

Connaissances

Communication skills

Client relations

Persuasion & interpersonal

Formation

Bac +2

Description du poste

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people.Operating as trusted partners to our clients,we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

BELT Solutions poursuit l’accélération de son développement et notre Directeur Commercial recherche son(sa) futur(e) responsable relation client. C‘est le moment idéal pour nous rejoindre et répondre aux défis techniques à relever au sein d’une structure dynamique portée par un actionnaire solide et ambitieux.

Ce que vous ferez:

• Vous gérez et suivez les demandes des clientesvia email et téléphone au quotidien.
• Vous escaladez les demandes complexes à l'équipe de développement et assurez le suivi de leur résolution pour maintenir les clientesinformés.
• Vous formez les utilisateur·rice·s client·e·s lors de la phase d'intégration et construisez une relation de confiance à long terme.
• Vous supervisez le processus commercial et contribuez à son optimisation.
• Vous rédigez des newsletters pour engager notre base d'utilisateur·rice·s en croissance rapide.

Ce que nous offrons:

• Rémunération globale et retraite :Des packages financiers motivants, basés sur les prix du marché pour votre poste et proportionnels à vos qualifications, votre niveau d'expérience et votre profil de compétences.
• Bien-être :Des avantages sociaux supplémentaires.
• Travail flexible :Nous reconnaissons la valeur du travail flexible et souhaitons veiller à ce que tous les employés bénéficient d'un excellent équilibre entre vie professionnelle et vie privée. À ce titre, nous sommes ouverts aux discussions avec les collaborateurs pour mettre en place des modalités de travail flexibles.

Sur vous:

• Vous devez posséder un minimum de Bac + 2 et justifier d'au moins 2 ans d'expérience en relations clients ou d'un stage significatif dans ce domaine.
• Vous disposez de compétences exceptionnelles en communication verbale et écrite pour soutenir efficacement nos clientes.
• Vous faites preuve de persuasion et de capacités interpersonnelles remarquables pour établir des relations durables.
• Vous proposez des idées innovantes pour améliorer nos stratégies marketing et de communication.
• Vous êtes capable de collaborer activement avec notre équipe de développement pour contribuer à l'amélioration continue de notre plateforme.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.