Euronext Clearing - Client Support Analyst

Euronext; Paris; Sur place; EUR 60 000 - 78 000; Plein temps

Résumé du poste

Euronext is seeking a Client Support Analyst to join the Client Support Team in Paris. The role focuses on acting as the primary contact for an allocated client group on operational matters, ensuring efficient incident management and timely resolutions.

Ideal candidates will have 3–5 years of Client Services experience, strong service delivery, and fluency in French and English. The position emphasizes relationship-building, process improvement, and collaboration on product developments and

Qualifications

• 3–5 years of prior Client Services experience.
• Strong service delivery mindset and ability to build client relationships.
• Excellent verbal and written communication skills in French and English.
• Ability to manage multiple tasks and track progress in projects.

Responsabilités

• Act as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process.
• Provide client support and follow up on all questions or issues until resolution, informing the client of progress.
• Ensure compliance with SLAs and strengthen the quality framework to meet objectives.
• Drive continuous improvement of processes and practices to minimize risks and create long-term value.
• Support clients in product developments and tests, and execute conformance tests with clients.

Connaissances

Analytical skills

Organizational skills

Problem solving

Verbal communication

Client services experience

French language

English language

Description du poste

Join us as a Client Support Analyst! We are looking for a Client Support Analyst, to join the Client Support Team in Paris.

Job Responsibilities

• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process andescalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long‑term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Profile

• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base
• Between 3/5years of prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem‑solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally
• Fluent in French and English is mandatory

Join Euronext – Shape capital markets for future generations

Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base. Find out more about us at: Euronext

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. Euronext operates MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities central securities depositories (CSDs) in Denmark, Italy, Norway and Portugal. Euronext’s regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host a broad range of listed issuers, a strong blue‑chip franchise and the largest global center for debt and fund listings. With a diverse domestic and international client base, Euronext is a major venue for European lit equity trading. Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices.

For the more information, please visit our career website.