Client Advisor

Tom Ford Fashion; Paris; On-site; EUR 32,000 - 52,000; Full time

Job summary

Tom Ford Fashion is opening a new boutique on rue Saint-Honoré in Paris and seeks a Client Advisor to join the founding team. You will deliver an exceptional client experience through personalised service and expert product knowledge, acting as a brand ambassador for one of the world’s leading luxury destinations.

You will build long-lasting client relationships, drive sales targets, and contribute to the boutique’s opening launch.

Qualifications

• Proven experience in luxury retail sales – minimum 2 years.
• Excellent sales and clienteling skills, with a proven track record of achieving targets.
• Exceptional customer service and interpersonal skills.
• Strong interest in fashion, with knowledge of menswear and tailoring an asset.
• Good time management, problem-solving and organizing abilities.
• Fluency in French and a good command of English; additional languages are an asset.
• Familiarity with CRM and clienteling tools.
• Availability to join the team ahead of the boutique opening.

Responsibilities

• Welcoming and advising clients with a personalised, warm and professional approach, in line with TOM FORD service standards.
• Achieving individual and boutique sales targets, maximising sales opportunities through upselling and cross-selling.
• Developing knowledge of the collections, materials, craftsmanship and brand heritage, and sharing it with clients.
• Building and maintaining long-term client relationships through personalised clienteling and follow-ups.
• Identifying and developing new business opportunities, including international and VIP clientele.
• Introducing clients to Made to Measure and tailoring services, working with specialists and tailors.
• Contributing to the opening of the Saint-Honoré boutique, including sales floor setup and visual merchandising standards.
• Maintaining the highest standards of presentation of the boutique, stockroom and product as per guidelines.
• Carrying out boutique operations such as stock replenishment, inventory counts and sales administration.

Skills

Luxury retail experience

Clienteling

Sales targets

French fluency

English proficiency

CRM knowledge

Multilingual (asset)

Tools

CRM tools

Job description

On the occasion of the opening of the new Tom Ford boutique on rue Saint-Honoré in Paris, we are looking for a CLIENT ADVISOR to join the founding team. The Client Advisor is responsible for delivering an exceptional client experience through personalised service, product expertise and a genuine passion for luxury. Acting as a brand ambassador in one of the world’s most prestigious luxury destinations, the Client Advisor embodies Tom Ford’s identity and values, building long-lasting client relationships and contributing to the boutique’s sales performance and client loyalty.

Tasks & Responsibilities:

• A genuine passion for luxury and an interest in the retail and fashion industry.
• Welcoming and advising clients with a personalised, warm and professional approach, in line with TOM FORD service standards.
• Achieving individual and boutique sales targets, maximising sales opportunities through upselling and cross-selling.
• Developing a thorough knowledge of the collections, materials, craftsmanship and brand heritage, and sharing it with clients.
• Building and maintaining long-term client relationships through personalised clienteling, follow-ups and regular updates of the client database.
• Identifying and developing new business opportunities, including international and VIP clientele.
• Introducing clients to the Made to Measure and tailoring services, working closely with the Made to Measure Specialist and the Tailors.
• Contributing to the opening of the Saint-Honoré boutique, including the set-up of the sales floor and visual merchandising standards.
• Maintaining the highest standards of presentation of the boutique, stockroom and product, in accordance with TOM FORD guidelines.
• Carrying out day-to-day boutique operations such as stock replenishment, inventory counts and sales administration.
• Staying up to date on collections, product innovations and market trends.
• Maintaining efficient lines of communication and coordination with management in your own boutique as well as other boutiques.
• Performing successfully and productively as a member of the team, exchanging ideas and boosting spirits while ensuring there is always sufficient boutique coverage and excellent time management.
• Flexibility to work in shifts from Monday through Sunday.

Job Requirements

• Proven experience in luxury retail sales – minimum 2 years.
• Excellent sales and clienteling skills, with a proven track record of achieving targets.
• Exceptional customer service and interpersonal skills.
• Strong interest in fashion, and knowledge of menswear and tailoring is an asset.
• Good time management, problem-solving and organising abilities.
• Fluency in French and a good command of English; additional languages are an asset.
• Familiarity with CRM and clienteling tools.
• Availability to join the team ahead of the boutique opening.

We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.

Why work with us?

At TOM FORD, you will have the opportunity to be part of the opening of a new boutique in the heart of Paris, within an international luxury business environment, where you will find a collaborative workplace focused on continuous improvement and where teamwork plays a central role. At Tom Ford, diversity is a core value that allows each individual to fully express their abilities and potential. We are looking for passionate, proactive individuals who are eager to challenge themselves within a dynamic and fast-growing organization.