Chargé(e) de Relation Client Entrepôt - Tigery/Moissy

Bigblue; Tigery; Sur place; EUR 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

High impact role

Founder-led culture

Rapid growth and visibility

International environment

Health & life insurance coverage

Résumé du poste

Bigblue is hiring a Warehouse Success Specialist to act as a key link between the warehouse, quality standards, and operational performance. The role is based at our Sud Paris hub with a split location between Tigery and Moissy, on-site, full-time. Compensation ranges from €31,500 to €33,500 per year.

You will drive customer satisfaction, manage escalations, ensure end-to-end resolution, and monitor SLAs and KPIs. Join a fast-growing logistics tech company powering 600+ brands across Europe.

Qualifications

• At least 2 years in a customer-facing role (customer service, account management, operations).
• Fluent in English with strong communication skills.
• Excellent organizational and prioritization abilities.

Responsabilités

• Respond to customer requests, advise customers, and ensure high-quality follow-up.
• Manage escalations and coordinate internal stakeholders.
• Ensure end-to-end resolution (analysis, action plan, communication, closure).
• Monitor compliance with SLAs and KPIs; verify billing items in collaboration with teams.
• Support portfolio growth through collaboration with Account Management and forecasting.

Connaissances

Customer service

Account management

Operations

Coordination

English fluency

Outils

Excel/Google Sheets

WMS

Description du poste

Abouttherole

WearelookingforourWarehouseSuccessSpecialist.

TherolewillbebasedinourSudParisHub,sharingtimebetweentwowarehouses: TigeryandMoissy

Inthecontextofstronggrowthandademandingenvironment,wearelookingforaChargé(e)RelationClient/WarehouseSuccess Specialist whowillserveasakeylinkbetweenthewarehouse,qualitystandards,andoperationalperformance.Thegoalistoensurereliable,smooth,andcompliantexecution ,servingourcustomersandteams.

Location:Tigery&Moissy|Fulltime|On-site

Compensation:€31,500-€33,500ayear

About the job

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue ,we’reonamissiontochangethat.

Wehelpbrandsbydemocratizingbest-in-classoperations:scalingfasterwhiledeliveringafive-starcustomerexperience.

Since2018,we’vebuiltatech-drivenlogisticsplatformpowering 600+brands —fromfast-growingDTCplayerstoglobalnameslike MUJI,Aigle,andCabaïa.With 220+employees across Paris,Madrid,andLondon ,ourproprietaryWMS(WarehouseManagementSystem)Atlas,andanetworkof 9warehousesacrossEurope ,we’resolvinglogisticschallengesthatothershaven’tdaredtotackle—makingfulfillment faster,smarter,andgreener.

Backedby $20+Minfunding andtrustedbythenextgenerationofe-commerceleaders,we’rescalingrapidly—from 10millionordersin2024 towardambitiousenterpriseexpansion.

Thejourneyaheadisbold,andwe’relookingfortherightpartnertohelpusleadtheway.

As a WarehouseSuccess Specialist you will

Increasecustomersatisfaction

• Respondtocustomerrequests,advisethem,andensurehigh-qualityfollow-up
• Manage escalations (proactive&reactive)andcoordinateinternalstakeholders
• Ensure end-to-endresolution (analysis,actionplan,communication,closure)
• Ensurecompliancewithcontractualcommitments(SLAs)and KPIs
• Monitorbillingitems(verification,consistency,handlingdiscrepancies)incollaborationwiththerelevantteams.

Supportportfoliogrowth

• Contributeto theportfolio’sbusinessdevelopment (opportunities,needs,projects)inclosecollaborationwithAccountManagement
• Collectandshare forecasts (orders,deliveries,peakactivityperiods)toanticipateworkloadandcoordinatewiththesite
• Assesstheoperationalfeasibilityofcustomrequestsandhelppreparequotes
• Proactivelyproposesuitablesolutions (processes,packaging,cut-offs,options,etc).

Continuousimprovement&management

• Monitorcustomermetricsandidentifypotentialrisksearlyon
• Prepareandparticipatein steeringcommittee meetings(activityupdates,improvementplans,projects)
• Implementproactivecommunication(operationalupdates,recommendations,incidentprevention)
• Contributetoimprovingon-siteroutinesandprocesses(quality,timelines,customerexperience)

You’llsucceedinthisroleifyou:

• +2yearsofexperience inacustomer-facingrole(customerservice,accountmanagement,operations,coordination,etc.).
• FluencyinEnglish
• Excellentorganizationalandprioritizationskills(handlingmultipletasks,managingemergencies).
• Excellentinterpersonalskills,solution-orientedapproach
• Abilitytolearnquickly
• Strongcustomerfocus
• Hands-onapproachtoactquicklyandunderstandoperationalissues
• Proficientwithtools(Excel/GoogleSheets;WMSisappreciate)andtrackingmetrics/KPIs
• Passionforcontinuousimprovementandproblem-solving
• Experienceinlogistics,e-commerce,oroperationsisappreciate

Why join Bigblue

• Ahigh-impactrole: anincredibleopportunitytolearnquicklyinarapidlygrowingenvironment
• Acompanyledbyitsfounders ,withaninnovativeandsupportiveculture.
• Arapidlyexpandingcompany: joinawell-fundedcompanywhereyourworkwillyieldimmediateandvisibleresults.
• Internationalenvironment: workcloselywithheadquartersteamsinaninternationalsetting
• Healthandlifeinsurancecoverage