Central Operations Manager, Europe

Upway; Paris; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Equity shares in the form of stock options

Great learning and growth opportunities

Fast-paced environment with quick decision making

Expertise in electric and sustainable mobility

Job summary

A leading electric mobility company is seeking a Central Operations Manager to drive growth in Europe. The candidate will oversee operations across Logistics, Customer Support, and E-Bike Refurbishment, ensuring efficiency and quality. Required qualifications include a strong academic background, 3-6 years of relevant experience, and fluency in English. This position is based in Paris with regular travel to UpCenters in Europe. Benefits include equity shares and a focus on personal growth in a fast-paced environment.

Qualifications

• 3-6 years of experience in Operations, Finance, Strategy Consulting or equivalent.
• Comfort with working in a fast-paced and changing environment.
• Readiness to work on-site and travel across Europe.

Responsibilities

• Own key parts of Upway Operations value chain, including Logistics, Customer Support, Shop Floor Operations, and E-Bike Refurbishment.
• Make Operations more cost efficient and ensure high Quality standards.
• Collaborate with Local Operations and Tech & Product Teams to improve operations.

Skills

Fluency in English

Strong communication and leadership skills

Stellar problem-solving skills

Proficiency in SQL

Customer-centric approach

Education

Strong academic background in engineering, finance, business or similar

Tools

Automation tools

Job description

Description

Upway is hiring a Central Operations Manager for its European business. This is a critical role for Upway’s next phase of growth in Europe: from 50k to 1M E‑Bikes refurbished per year, from 4 to 10+ UpCenters.

The Central Operations Team will own and continuously improve key processes at the core of Upway’s business. Our mission is to help Local Teams scale operations at lightning speed to fuel our growth, while improving cost efficiency and meeting our very high quality standards.

You will oversee a wide range of customer‑facing operations – from Logistics to Customer Support – as well as E‑Bike Refurbishment. You will work closely with Local Operations Teams and our Tech & Product Team.

The role is based in Paris or Brussels, and you will travel frequently (5‑10 days per month) to our UpCenters in Germany, Belgium, and the Netherlands.

Department: Operations

Location: Paris / Brussels

Compensation: €60,000 - €80,000 / year

What you will do

• Own key parts of Upway Operations value chain, including Logistics, Customer Support, Shop Floor Operations, and E‑Bike Refurbishment.
• Unlock growth by making our processes future‑proof thanks to a culture of continuous learning and innovation.
• Ensure we deliver on our very high Quality standards, and analyse customer feedback to keep raising the bar.
• Make our Operations more and more cost efficient.
• Build tools that allow our Local Operations teams to operate efficiently thanks to automation and data‑driven decision‑making.
• Build dashboards to get an accurate view of our Operations across Europe in real time.
• Collaborate with our Local Operations and Tech & Product Teams to identify opportunities to improve our Operations.

What you will need

• Strong academic background in engineering, finance, business or similar.
• 3‑6 years of experience in Operations, Finance, Strategy Consulting or equivalent.
• Fluency in English.
• Stellar problem‑solving skills.
• Strong communication and leadership skills.
• Deeply customer‑centric, always striving to enhance the Upway experience.
• Comfort with working in a fast‑paced and changing environment.
• Proficiency in SQL.
• Ability to build simple automation tools.
• Readiness to work on‑site and travel across Europe. You will be based in Gennevilliers (Grésillons - RER C) or Brussels (Mechelen), and travel to Germany, Belgium/France and the Netherlands every 2 weeks.

Benefits

Upway operates in Western Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.

• You will receive equity shares in the form of stock options.
• You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
• You’ll work in a fast paced environment, where we favour quick decision making and getting things done.
• You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.