Business Operations Sales Analyst

NVIDIA; Courbevoie; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

NVIDIA is looking for a Sales Operations and Customer Support professional to manage queries for Enterprise customers across EMEA and support the Sales team with processes, orders, pricing, and revenue management. You’ll also handle demand planning, forecasts, and reporting to ensure timely deliveries and accurate data across SAP, Vistex, Salesforce, and Excel.

The role emphasizes cross-functional collaboration, data integrity, and process improvements, with travel around 3% of the year.

Qualifications

• 3+ years’ experience in business operations, sales support, or customer service, ideally in the Enterprise sector.
• Bachelor’s degree or equivalent professional experience.
• Excellent problem-solving abilities, strong attention to detail, and a customer-focused approach.
• A passionate great teammate with outstanding communication skills and a collaborative outlook.
• Strong organisational skills, effective time management, and the ability to prioritise tasks.
• Proficiency in Microsoft Office Suite, SAP, Vistex, Salesforce, Excel, and a willingness and curiosity to learn new tools.
• Willingness to travel occasionally for events and trainings (around 3% of the work year).

Responsabilités

• Sales Operations and Customer Support: Manage and resolve queries and issues for Enterprise customers across EMEA.
• Assist the Sales team with internal sales processes and systems, including account setup and follow-up, order processing and fulfilment, pricing, quotes, rebates and claims, and revenue management.
• Demand Planning and Order Fulfilment: Collect, review, and submit forecast; coordinate with planning, operations, and warehouse teams to ensure timely delivery of orders.
• Reporting: Create and maintain key operational reports (shipping, backlog, forecast) for visibility on performance and status.
• Data Tools and Automation: Use SAP, Vistex, Salesforce, Excel, and Agentic tools to manage data integrity and automate workflows.
• Cross-Functional Collaboration and Process Improvement: Work with Sales, Account Management, Finance, Operations, Planning, Warehouse, and external customers to resolve issues and improve processes.
• Process Improvement: Contribute to ongoing development of regional Sales Operations processes to streamline workflows.

Connaissances

Problem solving

Attention to detail

Customer focus

Communication skills

Collaboration

Organisational skills

Time management

Prioritisation

Formation

Bachelor’s degree or equivalent

Outils

SAP

Vistex

Salesforce

Excel

Description du poste

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing, in which our GPU acts as the brains of computers, robots, and self‑driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAian, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

What You’ll Be Doing

• Sales Operations and Customer Support: Manage and resolve queries and issues for Enterprise customers across EMEA. Assist the Sales team with internal sales processes and systems, including account setup and follow‑up, order processing and fulfilment, pricing, quotes, backend rebates and claims, and revenue management, ensuring accurate and timely execution.
• Demand Planning and Order Fulfilment: Collect, review, and submit forecast. Review backlog and allocation in close partnership with the planning team. Work closely with operations, production, and warehouse teams to ensure customer orders are delivered in a timely manner.
• Reporting: Create and maintain key operational reports, including shipping, backlog, and forecast reports, to provide clear visibility on performance, pipeline, and order status.
• Data Tools and Automation: Use SAP, Vistex, Salesforce, Excel, and Agentic tools to manage data integrity, support analyses, and streamline analytical workflows and reporting.
• Cross‑Functional Collaboration and Process Improvement: Engage regularly with internal teams, including Sales, Account Management, Finance, Operations, Planning, and Warehouse, as well as external customers, to resolve issues and improve processes.
• Process Improvement: Contribute to the ongoing development and continuous improvement of regional Sales Operations processes, helping to streamline workflows and enhance overall efficiency.

What We Need To See

• 3+ years’ experience in business operations, sales support, or customer service, ideally in the Enterprise sector and preferably within a leading high‑tech company.
• Bachelor’s degree or equivalent professional experience.
• Excellent problem‑solving abilities, strong attention to detail, and a customer‑focused approach, with the ability to manage sophisticated tasks independently in a fast‑paced environment.
• A passionate great teammate with outstanding communication skills and a collaborative outlook, able to build positive relationships across internal partners and with external customers.
• Strong organisational skills, effective time management, and the ability to prioritise tasks.
• Proficiency in Microsoft Office Suite, SAP, Vistex, Salesforce, Excel, and a willingness and curiosity to learn new tools.
• Willingness to travel occasionally for events and trainings (around 3% of the work year).

Benefits

Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family at www.nvidiabenefits.com.