Bilingual Incident Manager - Technical Customer Operations

efficy Group; Paris; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Direct impact on customer satisfaction

Career growth opportunities

Modern offices in Europe

Fun team events

Continuous learning

Résumé du poste

efficy Group in Paris is looking for an Incident Manager to join their growing Customer Operations team. In this high-visibility role, you will be the point of contact for external clients during production issues, managing incidents end-to-end and ensuring customer satisfaction.

The successful candidate will have over 5 years of experience in technical customer support or incident management, a customer-facing mindset, and excellent communication skills in both French and English.

The position offers a competitive salary, hybrid work policy, and a chance for career growth.

Qualifications

• At least 5 years of experience in technical customer support or incident management in a B2B SaaS or enterprise software environment.
• Able to communicate effectively with clients under pressure and keep them confident.
• Strong organizational skills to align multiple internal teams quickly.

Responsabilités

• Own production incidents from qualification to closure, coordinating all involved teams.
• Be the main point of contact for external clients during active incidents.
• Deliver structured post-incident reports and follow-up communications.

Connaissances

Technical support experience

Customer-facing communication

Incident management coordination

Problem-solving ability

Native French

Excellent English

Description du poste

efficy Group in Paris is looking for an Incident Manager to join their growing Customer Operations team. In this high-visibility role, you will be the point of contact for external clients during production issues, managing incidents end-to-end and ensuring customer satisfaction.

The successful candidate will have over 5 years of experience in technical customer support or incident management, a customer-facing mindset, and excellent communication skills in both French and English.

The position offers a competitive salary, hybrid work policy, and a chance for career growth.