B2B Account Manager - Growth & Retention (Hybrid)

Cafeyn Group; Paris; Hybrid; EUR 48,000 - 72,000; Full time

Benefits offered by this job

Classic package

Swile card for meal vouchers

Mobility package

Wellpass fitness access

Teale mental health platform

Hybrid policy (2 remote days)

VIP Cafeyn content access

Team meetups

Job summary

Cafeyn Group is seeking a client-focused Sales - B2B professional to manage a portfolio of corporate clients and collaborate with our FR Account Manager Hanna. You will drive renewals, identify upsell opportunities, and prepare for meetings to strengthen long-term partnerships.

In this hybrid role, you will keep Salesforce up to date and coordinate with Sales, Product and Support teams. You will contribute to processes, documentation, and overall customer satisfaction while enjoying Cafeyn

Qualifications

• Experience in account management or customer success is a plus.
• Strong CRM skills and attention to detail.
• Excellent written and verbal communication.
• Ability to work cross-functionally.

Responsibilities

• Manage the day-to-day follow-up of a portfolio of clients.
• Support contract renewals and contribute to client retention.
• Identify upsell and cross-sell opportunities.
• Prepare for and attend client meetings.
• Build action plans to improve customer satisfaction.
• Keep the CRM (Salesforce) up to date.
• Work collaboratively with internal teams (e.g., Sales, Product, Support).
• Contribute to improving team processes and documentation.

Skills

Customer orientation

Communication

CRM proficiency

Organized

Ownership

Collaboration

Growth mindset

Commercial mindset

Problem solving

Tools

Salesforce

Job description

Cafeyn Group is seeking a client-focused Sales - B2B professional to manage a portfolio of corporate clients and collaborate with our FR Account Manager Hanna. You will drive renewals, identify upsell opportunities, and prepare for meetings to strengthen long-term partnerships.

In this hybrid role, you will keep Salesforce up to date and coordinate with Sales, Product and Support teams. You will contribute to processes, documentation, and overall customer satisfaction while enjoying Cafeyn