AX Transformation Manager

Jobtailor; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Jobtailor seeks an experienced Transformation Lead to drive AX transformations across a portfolio of OpCos in France. You will define and own transformation plans, align local stakeholders on priorities such as digital sales, operational efficiency, and service quality, and ensure a smooth shift from project mode to business-as-usual operations.

The role requires exceptional program management, collaboration with local teams and central experts, and willingness to travel internationally.

Qualifications

• Must have extensive transformation and program management experience.
• Proven track record in driving adoption of digital tools.
• Excellent stakeholder management and enablement skills.
• Willingness to travel internationally.
• Experience in multi-entity environments.

Responsabilités

• Drive transformation across your OpCo portfolio.
• Own and lead AX transformation plans for a defined set of OpCos.
• Align local stakeholders around priorities such as digital sales, operational efficiency, and service quality.
• Transition from project mode to business-as-usual operations, with clear governance, ownership, and routines.
• Implement TOM elements, including process standardization, governance, KPIs, roles, and responsibilities.
• Increase adoption of Spark AX solutions through communication, enablement, playbooks, and activation initiatives.
• Support feature activation and ensure teams are ready to adopt new capabilities successfully.
• Improve usage of key products such as Sales Order Automation, Marketing Automation, and digital sales tools.
• Partner with local key users to remove roadblocks, strengthen routines, and improve overall user experience.
• Track adoption and performance KPIs across OpCos.
• Organize regular performance reviews with local stakeholders.
• Assess business impact through metrics such as productivity gains, reduction of manual work, cycle-time improvements, and data quality enhancement.
• Monitor associate satisfaction and identify friction points through both quantitative data and field feedback.
• Collect and structure feedback from associates, key users, and support teams.
• Translate insights into a prioritized improvement backlog.
• Work with Spark Product, Development & Delivery teams to test, enhance, and roll out improvements.
• Share best practices across OpCos.
• Contribute to and energize Communities of Practice.
• Foster collaboration between local operations and central expert teams.

Connaissances

Transformation leadership

Program and project management

Stakeholder management

Change management

Consulting experience

Product adoption & enablement

CRM/Sales tools

Description du poste

Overview

Drive transformation across your OpCo portfolio. Own and lead AX transformation plans for a defined set of OpCos. Align local stakeholders around key priorities such as digital sales, operational efficiency, and service quality. Support the transition from project mode to business-as-usual operations, with clear governance, ownership, and routines. Implement the relevant elements of the Target Operating Model (TOM), including process standardization, governance, KPIs, roles, and responsibilities. Increase adoption of Spark AX solutions through communication, enablement, playbooks, and activation initiatives. Support feature activation and ensure teams are ready to adopt new capabilities successfully. Improve usage of key products such as Sales Order Automation, Marketing Automation, and digital sales tools. Partner with local key users to remove roadblocks, strengthen routines, and improve overall user experience. Track adoption and performance KPIs across OpCos. Organize regular performance reviews with local stakeholders. Assess business impact through metrics such as productivity gains, reduction of manual work, cycle-time improvements, and data quality enhancement. Monitor associate satisfaction and identify friction points through both quantitative data and field feedback. Collect and structure feedback from associates, key users, and support teams. Translate insights into a prioritized improvement backlog. Work with Spark Product, Development & Delivery teams to test, enhance, and roll out improvements. Share best practices across OpCos. Contribute to and energize Communities of Practice. Foster collaboration between local operations and central expert teams.

Responsibilities

• Drive transformation across your OpCo portfolio
• Own and lead AX transformation plans for a defined set of OpCos
• Align local stakeholders around key priorities such as digital sales, operational efficiency, and service quality
• Support the transition from project mode to business-as-usual operations, with clear governance, ownership, and routines
• Implement the relevant elements of the Target Operating Model (TOM), including process standardization, governance, KPIs, roles, and responsibilities
• Increase adoption of Spark AX solutions through communication, enablement, playbooks, and activation initiatives
• Support feature activation and ensure teams are ready to adopt new capabilities successfully
• Improve usage of key products such as Sales Order Automation, Marketing Automation, and digital sales tools
• Partner with local key users to remove roadblocks, strengthen routines, and improve overall user experience
• Track adoption and performance KPIs across OpCos
• Organize regular performance reviews with local stakeholders
• Assess business impact through metrics such as productivity gains, reduction of manual work, cycle-time improvements, and data quality enhancement
• Monitor associate satisfaction and identify friction points through both quantitative data and field feedback
• Collect and structure feedback from associates, key users, and support teams
• Translate insights into a prioritized improvement backlog
• Work with Spark Product, Development & Delivery teams to test, enhance, and roll out improvements
• Share best practices across OpCos
• Contribute to and energize Communities of Practice
• Foster collaboration between local operations and central expert teams

Qualifications

• Minimum 10 years of experience in transformation, program/project management, consulting, or product adoption roles within a multi-entity environment.
• Proven track record in driving adoption and value realization for digital tools, including stakeholder management, enablement, and change initiatives.
• Strong project/program management skills and experience coordinating complex initiatives with multiple stakeholders (local operations, IT/product teams, and leadership).
• Knowledge of B2B distribution, wholesale/retail, or adjacent operational environments; ability to translate business needs into actionable process improvements.
• Experience with omnichannel, CRM/sales tools, marketing automation, or workflow automation is a strong plus; familiarity with Sonepar/Spark context is advantageous.
• Availability for short international trips