Linux Support Engineer

PRACYVA; Le Chesnay-Rocquencourt; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Pracyva in Île-de-France seeks a hands-on Technical Support Engineer with Linux troubleshooting, Grafana monitoring, and healthcare imaging experience. The role supports mission-critical environments by proactively monitoring systems, investigating incidents, and driving issues to resolution, with familiarity in DICOM-based applications, PACS, and VNA.

You will provide L1/L2 support, analyze alerts, review logs, and collaborate with engineering and client teams to ensure high availability.

Qualifications

• 5+ years of experience in Technical Support, Application Support, or Infra Ops.
• Strong Linux server troubleshooting and hands-on incident handling.
• Experience using Grafana for monitoring, dashboards, and alert investigation.
• Excellent troubleshooting and analytical problem-solving skills.
• Experience with log analysis and system diagnostics.
• Knowledge of TCP/IP, DNS, DHCP, SSL/TLS, VPN connectivity.
• Experience in production support with SLA-driven operations.
• Strong documentation and communication skills.
• Process-driven, with adherence to operational procedures.

Responsabilités

• Provide L1/L2 technical support for Linux-based applications and infrastructure.
• Monitor health using Grafana and other observability tools.
• Analyze alerts, investigate incidents, and perform root cause analysis.
• Troubleshoot application, OS, networking, and performance issues.
• Support deployment, configuration, maintenance, and upgrades.
• Review logs, metrics, and events to resolve service-impacting issues.
• Drive incident, problem, and change management per ITIL.
• Document troubleshooting procedures and runbooks.
• Collaborate with engineering, infrastructure and client teams for high availability.
• Participate in on-call support and major incident management.
• Continuously improve monitoring and operational processes.

Connaissances

5+ yrs exp

Linux troubleshooting

Grafana monitoring

SLA operations

Documentation

Incident management

Networking basics

Problem solving

Formation

Bachelor's in CS/CE/IT

Description du poste

Technical Support Engineer – Linux, Grafana & DICOM Applications

Position Summary

We are looking for a highly skilled and process-driven Technical Support Engineer with strong expertise in Linux troubleshooting, Grafana monitoring, and healthcare imaging applications. The ideal candidate will possess hands‑on troubleshooting experience, a strong operational mindset, and the ability to support mission‑critical environments by proactively monitoring systems, investigating incidents, and driving issues to resolution. Experience with DICOM‑based applications, PACS, VNA, and healthcare workflows is highly desirable.

Key Responsibilities

• Provide L1/L2 technical support for Linux-based applications and infrastructure.
• Monitor application and system health using Grafana and other observability tools.
• Analyze alerts, investigate incidents, and perform root cause analysis for recurring issues.
• Troubleshoot application, operating system, networking, and performance‑related problems.
• Support deployment, configuration, maintenance, and upgrades of enterprise applications.
• Review logs, metrics, and system events to identify and resolve service‑impacting issues.
• Drive incident, problem, and change management activities in accordance with ITIL practices.
• Document troubleshooting procedures, knowledge articles, and operational runbooks.
• Collaborate with engineering, infrastructure, and client teams to ensure high system availability.
• Participate in on‑call support and major incident management as required.
• Continuously improve monitoring, alerting, and operational processes.

Must-Have Skills

• 5+ years of experience in Technical Support, Application Support, or Infrastructure Operations.
• Strong hands‑on experience with Linux server troubleshooting.
• Experience using Grafana for monitoring, dashboarding, and alert investigation.
• Excellent technical troubleshooting and analytical problem‑solving skills.
• Experience with log analysis and system diagnostics.
• Strong understanding of networking concepts including:
• TCP/IP
• DNS
• DHCP
• SSL/TLS
• VPN and connectivity troubleshooting
• Experience working in production support environments with SLA‑driven operations.
• Strong documentation and communication skills.
• Highly process‑driven with demonstrated adherence to operational procedures and support workflows.

Good-to-Have Skills

• Knowledge of DICOM, HL7, and healthcare interoperability standards.
• Experience supporting PACS, VNA, Radiology, or Medical Imaging platforms.
• Exposure to healthcare workflows and clinical systems.
• Knowledge of monitoring and observability best practices.
• Experience with cloud platforms and containerized environments.
• Strong ownership and accountability.
• Customer‑focused approach to support delivery.
• Ability to work effectively across global teams.
• Excellent incident management and stakeholder communication skills.
• Continuous improvement mindset with focus on operational excellence.

Education

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related discipline.

Ideal Candidate Profile

The ideal candidate is a hands‑on Linux support professional with strong experience in Grafana‑based monitoring, excellent technical troubleshooting capabilities, and exposure to healthcare imaging technologies such as DICOM, PACS, or VNA. The candidate should be highly process‑oriented, capable of working in a fast‑paced support environment, and committed to delivering reliable, high‑quality operational support.