Linux & Grafana Specialist for Healthcare Imaging Systems

Pracyva; Le Chesnay-Rocquencourt; On-site; EUR 55,000 - 75,000; Full time

Job summary

Pracyva in Île-de-France seeks a hands-on Technical Support Engineer with Linux troubleshooting, Grafana monitoring, and healthcare imaging experience. The role supports mission-critical environments by proactively monitoring systems, investigating incidents, and driving issues to resolution, with familiarity in DICOM-based applications, PACS, and VNA.

You will provide L1/L2 support, analyze alerts, review logs, and collaborate with engineering and client teams to ensure high availability.

Qualifications

• 5+ years of experience in Technical Support, Application Support, or Infra Ops.
• Strong Linux server troubleshooting and hands-on incident handling.
• Experience using Grafana for monitoring, dashboards, and alert investigation.
• Excellent troubleshooting and analytical problem-solving skills.
• Experience with log analysis and system diagnostics.
• Knowledge of TCP/IP, DNS, DHCP, SSL/TLS, VPN connectivity.
• Experience in production support with SLA-driven operations.
• Strong documentation and communication skills.
• Process-driven, with adherence to operational procedures.

Responsibilities

• Provide L1/L2 technical support for Linux-based applications and infrastructure.
• Monitor health using Grafana and other observability tools.
• Analyze alerts, investigate incidents, and perform root cause analysis.
• Troubleshoot application, OS, networking, and performance issues.
• Support deployment, configuration, maintenance, and upgrades.
• Review logs, metrics, and events to resolve service-impacting issues.
• Drive incident, problem, and change management per ITIL.
• Document troubleshooting procedures and runbooks.
• Collaborate with engineering, infrastructure and client teams for high availability.
• Participate in on-call support and major incident management.
• Continuously improve monitoring and operational processes.

Skills

5+ yrs exp

Linux troubleshooting

Grafana monitoring

SLA operations

Documentation

Incident management

Networking basics

Problem solving

Education

Bachelor's in CS/CE/IT

Job description

Pracyva in Île-de-France seeks a hands-on Technical Support Engineer with Linux troubleshooting, Grafana monitoring, and healthcare imaging experience. The role supports mission-critical environments by proactively monitoring systems, investigating incidents, and driving issues to resolution, with familiarity in DICOM-based applications, PACS, and VNA.

You will provide L1/L2 support, analyze alerts, review logs, and collaborate with engineering and client teams to ensure high availability.