Alternant·e CRM Ops / HubSpot Administrator

Shotgun

Marseille

Sur place

EUR 12 000 - 20 000

Plein temps

Il y a 4 jours

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Avantages offerts par ce poste

Competitive compensation

Team offsites & events

Shotgun Event Credits

Egym Wellpass

Sustainable Mobility Bonus

Swile Lunch Card

Alan Health Insurance

Résumé du poste

Shotgun, a leading live music platform, is seeking a CRM Admin apprentice in Paris or Marseille. You will own data quality, lead-status logic, and lifecycle workflows within HubSpot, collaborating with Sales, Marketing, and Ops across markets.

You will also build dashboards, run data quality reports, monitor data-entry standards, and act as a key operator to ensure HubSpot functions reliably for global RevOps teams. Fluency in French and strong English are required.

Qualifications

Graduate from Engineering, Business School or university with a strong quantitative major.
Seeking a 1-2 year apprenticeship in Paris/Marseille.
Prior startup/scale-up internship of at least 6 months.
Extreme rigor and attention to data quality and processes.
Fluent French, strong English; Portuguese a bonus.
Eligible to work in France and able to work on-site.

Responsabilités

Data Quality: own data hygiene, deduplication, imports/exports and validation.
Workflow automation: define and maintain Lifecycle Stage and Lead Status rules.
Segmentation: build segmented lists using multiple criteria and ensure hygiene.
User Support & Training: assist internal users and resolve issues; coach teams.
Reporting Dashboards: create dashboards and scorecards for leadership visibility.
Continuous improvement: collaborate with HubSpot CSM; drive ROI through features.

Connaissances

Analytical skills

Attention to detail

Autonomy

French fluency

English proficiency

Portuguese a plus

Formation

Engineering / quantitative degree

Outils

HubSpot

Notion

n8n

Metabase

SQL basics

Description du poste

What is Shotgun?

Shotgun is a leading platform dedicated to empowering live music event organizers and touring artists, driving the future of the live music industry. Our mission is to build the infrastructure that enables live music to thrive. We provide powerful tools to sell tickets, build strong brands, and connect with fans in meaningful ways.From 2020 to 2024, Shotgun achieved rapid growth with GMV increasing 20x and revenue growing 30x - leading the company to profitability. Today, we support over 6,000 clients and engage more than 6,000,000 users across Europe, the US, and LATAM. In the past seven years, Shotgun has raised €10M from Newfund, Venrex, One RagTime, Creator Collective, and BPI Culture Fund. We are a lean and dynamic team of 90 people, with offices in Paris, Miami, São Paulo, Lisbon, and Marseille. Our culture is built on passion, commitment, ownership, and humility.

The Role

As Shotgun grows across new territories and business lines, HubSpot is the system our Sales, Marketing and Ops teams touch every single day — and today, we're not getting nearly what we pay for out of it.

As our CRM Admin, you'll be embedded within the Global Operations team, reporting into RevOps, and working hand-in-hand with Sales, Marketing, our Sales Enablement Lead and our ops relays across markets. You will own B2B CRM's day-to-day reliability: the Lifecycle Stage and Lead Status logic that our funnel reporting depends on, the data quality that everyone assumes is there, the segments Marketing builds on, and the relationship with our HubSpot CSM.

This is a hands-on, ownership role. You'll be the person who notices when something's off in the CRM before anyone else does, who builds the guardrails so it doesn't happen again, and who makes sure that across every country and every team, HubSpot works the way it's supposed to.

What you will do

Data Quality

Own data quality across the CRM — including deduplication, data hygiene audits, imports/exports, and validation of lead, contact, account, and deal records.
Oversee data integrity within HubSpot CRM through data import management, data auditing, cleanup and deduping.
Run data quality reports to identify discrepancies and take corrective action to maintain data integrity.

Workflow automation

Own the definitions and the automation of Lifecycle Stage and Lead Status so that reporting is trustworthy; schedule a quarterly review of definitions.
Build and maintain workflows that set/progress Lifecycle Stage on objective triggers and keep Lead Status reflecting real sales activity.

Segmentation

Build and maintain segmented lists for the marketing team using contact/company/behavioural/deal criteria; own naming conventions and list hygiene.

User Support & Training

Serve as the frontline resource for internal end users to field questions, troubleshoot issues, and resolve problems.
Provide first-line technical support, escalating complex configuration or system-wide issues to a senior owner.
Partner with country-level ops relays to ensure consistent, correct HubSpot usage and data entry across markets; maintain data-entry standards and coach relays; act as operational data steward.

Reporting Dashboards

Build and maintain reports and dashboards (data-quality scorecards, lifecycle funnel, list/segment health) to support sales, marketing, and leadership visibility.

Continuous improvement

Own the operational relationship with our HubSpot CSM: run regular working sessions, track adoption of paid features we already own, and build a backlog that maximizes ROI on the subscription.

On a Daily basis, you’ll strongly collaborate with

Revenue Operations Team (RevOps Manager + RevOps Engineer)
Sales reps, who are responsible for signing live-event music organizers
Event Marketing Team, who is responsible for organizing Shotgun branding events
Sales Enablement Lead, who is responsible to ease sales reps day-to-day
Ops relays abroad (US, Portugal, Brazil), who are responsible for enabling local teams

The job is for you if

Mandatory

You are about to graduate from an Engineering, Business School or University with a strong quantitative major.
You are looking for a 1-2 year(s) apprenticeship in Paris / Marseille.
You had a 6 months internship in a startup / scale-up environment.
You have extreme rigor / attention to detail on data.
You want to master a critical business tool.
You like getting your hands dirty trying to help teams get better at what they do.
You have outstanding analytical skills.
You are proactive, organized and you can work autonomously.
You have a service mindset.
You are fluent in French ; strong English is necessary; Portuguese is a plus.
You're eligible to work in France

Nice-to-have

You have prior HubSpot (or any CRM) exposure; workflow builder familiarity.
You know SQL basics (helpful for data checks).
You are familiar with dedup/data-quality tooling — HubSpot native dedup plus third-party apps.
You are familiar with Notion (documentation), n8n (automation), a BI tool (Metabase).

Note to women and underrepresented groups: We value diversity because it’s essential for creativity and healthy growth. If you don’t meet 100% of the requirements but are excited by this role, please apply

What Success Looks Like

First 30 days (learn/stabilize): complete core HubSpot Academy certs; map current data-quality issues and lifecycle/lead-status setup; shadow reps and start answering their requests.
60 days (stabilize): run first deduplication pass; document data-entry standards; rebuild/repair the operational dashboards leadership relies on; establish the Hubspot CSM cadence.
90 days (govern): stand up a recurring hygiene cadence (dedup, decay monitoring); ship reliable Lifecycle Stage/Lead Status workflows; onboard country ops relays to the standards; publish a HubSpot value-extraction backlog from CSM sessions.

Comps & Perks