AI Solutions Engineer - Client Deployment & Success

Earnix; Paris; Sur place; EUR 50 000 - 65 000; Plein temps

Résumé du poste

Earnix seeks a Professional Services Consultant to guide clients through platform deployment, including configuring AI agents, and to identify opportunities for growth. You will work closely with DevOps, R&D, and product teams to deliver tailored AI solutions and ensure client success.

The role emphasizes translating technical and business needs into scalable deployments, training customers, and managing multiple projects with a customer-first mindset. Fluency in English and French is preferred.

Qualifications

• 1-2 years of experience, preferably in consulting or working directly with customers.
• Experience as a support engineer in a SaaS organisation in a B2B customer service/support setting.
• Understanding of modern LLM architectures (RAG, tools, agents, language models, API integrations)

Responsabilités

• Collaborate with cross-functional teams to analyze field-raised issues, provide temporary workarounds, and drive permanent solutions and product improvements.
• Collect and structure clients' needs (technical and functional) to align solutions with business objectives.
• Analyse, prepare, and validate data for solution deployment.
• Configure the platform to fit client needs—build, design, and refine AI applications.
• Guide and train clients in platform deployment and ensure smooth implementation.
• Facilitate workshops, deliver user training, and support change management.
• Troubleshoot issues and respond to customer tickets within Professional Services scope.
• Coordinate internally with sales, pre-sales, product, marketing, and engineering teams.

Connaissances

Project management

Customer relationships

Problem solving

Data analytics

English

French

LLM architectures

Formation

Degree in Computer Science, Data Science or Engineering

Outils

AWS

Google Cloud

Azure

Description du poste

Earnix seeks a Professional Services Consultant to guide clients through platform deployment, including configuring AI agents, and to identify opportunities for growth. You will work closely with DevOps, R&D, and product teams to deliver tailored AI solutions and ensure client success.

The role emphasizes translating technical and business needs into scalable deployments, training customers, and managing multiple projects with a customer-first mindset. Fluency in English and French is preferred.