AGGP2027 – Graduate Support & Services Business & Program performance manager

Airbus; Marseille; Hybride; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Airbus Helicopters SAS in Marseille, France, invites graduates to join a two-year Global Graduate program focused on business and program performance management. The program emphasizes leadership development, soft-skill training, and hands-on experience in customer service and strategic deployments.

Start date October 2027, with continuous development across finance, cost analysis, and service performance. The role offers permanent employment within Airbus Helicopters SAS, with an international

Qualifications

• Master degree in business management, development, economics or related data analysis.
• Strong communication in English; additional German or Spanish is a plus.
• Interest in collaborative teamwork and driving future innovation.

Responsabilités

• Analyze PBH maintenance costs vs fleet age and flight hours to optimize costs in contracts and offers.
• Integrate findings into forecasting models to improve future accuracy.
• Conduct performance analysis of services and related cost analysis for catalog development.
• Act as Customer Support Officer in strategic deployments and improve escalation processes.
• Prepare for initial mission as Customer Support Officer with direct customer contact.

Connaissances

Data analysis

Communication skills

Team collaboration

Business acumen

English proficiency

Formation

Master's degree in business management, development, economics or data analysis

Outils

Forecasting models

Description du poste

Job Description: AGGP2027- Graduate Support & Services Business & Program performance manager

Start date - October 2027

Are you a university graduate with the aspiration, enthusiasm, and talent to help us pioneer sustainable aerospace for a safe and united world? Every year, Airbus seeks bright minds from around the globe to fill critical roles that will shape our future. When you begin your career with us, we don't just offer a job; we accelerate your growth through the Airbus Global Graduate development journey. This isn't a one-size-fits-all program; it's a personalized, two-year experience designed to cultivate your professional skills, enhance your business acumen, and hone your technical abilities. We place a strong emphasis on developing your leadership potential from day one. You'll gain a unique perspective on the world of Airbus while contributing directly in a specific, impactful position. During the two years, we will take you on a soft-skill development journey, covering such areas as inclusive leadership, our Values, resilience, communication and emotional intelligence, with various in-person and virtual workshops. Beyond your daily responsibilities and this comprehensive schedule of training, you'll join your global graduate community annually for an in-person dedicated development week. This is your chance to connect with your peers, learn directly from our seasoned leaders, and gain insights from the best in the industry. Throughout the programme, you will be developed into an established and valuable team member from day 1. You'll sharpen your skills in an area strategically important to Airbus, gaining a deep understanding of our business – its opportunities, challenges, and needs. Most importantly, you'll have learned more about yourself and what makes you truly great. You will have demonstrated your capability and readiness to take on future leadership challenges within Airbus. Above all, you'll have the unparalleled opportunity to do your best work in an industry that is literally reshaping how we live in our world.

What you will be doing

1. Analyze how Power-by-the-Hour (PBH) maintenance costs correlate with fleet age and Flight Hours (FH). You will evaluate the financial impact of low-utilization versus high-utilization products to optimize cost projections during contract reviews and commercial offer developments.
2. You will integrate your findings into our forecasting models to make them more accurate for the future
3. You will conduct Performance analysis of services offered to our customers, including costs analysis to a proposed catalog up to customer satisfaction
4. You will act as a Customer Support Officer: Working in Strategic customers deployment, as well as monitoring and improving the escalation process
5. You will have the opportunity to integrate your first Mission as Customer Support Officer in direct contact with the customer.

What we are looking for

• A Master degree level or equivalent within business management, development, economics and data analysis
• Strong verbal and written communication in our business language (English), another language such as German / Spanish is a plus
• A desire to work in a collaborative team environment, focused on driving future innovation
• The ability to be self aware and a wish to be in the driving seat of your development.

STATEMENT: This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

NB: Applications will close 30 September 2026

All applications and CVs need to be in English. Examples of this may include (but is not exclusive to) accessible facilities and additional time for written exercises etc. Any information disclosed will be treated in the strictest confidence.

#AGGP2027

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Helicopters SAS

Employment Type: Permanent

Classe Emploi (France): Classe F12

Experience Level: Entry Level

Job Family: Customer Account and Service Management

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey.