AGGP2027 - Graduate Support & Services Business & Program performance manager (H/F)

AIRBUS HELICOPTERS SAS; Marseille; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Airbus Helicopters SAS is launching the AGGP2027 Graduate Support & Services Business & Program performance manager programme in October 2027. The two-year development journey is designed to cultivate leadership, business acumen, and technical abilities across strategic services roles.

You will rotate through assignments, engage in soft-skill development workshops, and join a global graduate community during an annual development week to accelerate growth within Airbus.

Qualifications

• Master degree level or equivalent within business management, development, economics and data analysis.
• Strong verbal and written communication in English; additional language is a plus.
• Desire to work in a collaborative team and drive future innovation.
• Self awareness and drive to control your development.

Responsabilités

• Analyze PBH maintenance costs by fleet age and Flight Hours to optimize cost projections.
• Integrate findings into forecasting models for future accuracy.
• Conduct performance analysis of services, including costs, up to customer satisfaction.
• Act as a Customer Support Officer in strategic customer deployment and improve escalation process.
• Opportunity to complete first mission as Customer Support Officer in direct customer contact.

Connaissances

English communication

Team collaboration

Self development mindset

Leadership potential

Formation

Master degree or equivalent in business management / economics / data analysis

Description du poste

Job Description:

AGGP2027- Graduate Support & Services Business & Program performance manager

Start date - October 2027

Are you a university graduate with the aspiration, enthusiasm, and talent to help us pioneer sustainable aerospace for a safe and united world? Every year, Airbus seeks bright minds from around the globe to fill critical roles that will shape our future.

When you begin your career with us, we don't just offer a job; we accelerate your growth through the Airbus Global Graduate development journey. This isn't a one-size-fits-all program; it's a personalized, two-year experience designed to cultivate your professional skills, enhance your business acumen, and hone your technical abilities. We place a strong emphasis on developing your leadership potential from day one. You'll gain a unique perspective on the world of Airbus while contributing directly in a specific, impactful position.

During the two years, we will take you on a soft-skill development journey, covering such areas as inclusive leadership, our Values, resilience, communication and emotional intelligence, with various in-person and virtual workshops.

Beyond your daily responsibilities and this comprehensive schedule of training, you'll join your global graduate community annually for an in-person dedicated development week. This is your chance to connect with your peers, learn directly from our seasoned leaders, and gain insights from the best in the industry.

Throughout the programme, you will be developed into an established and valuable team member from day 1. You'll sharpen your skills in an area strategically important to Airbus, gaining a deep understanding of our business - its opportunities, challenges, and needs. Most importantly, you'll have learned more about yourself and what makes you truly great. You will have demonstrated your capability and readiness to take on future leadership challenges within Airbus.

Above all, you'll have the unparalleled opportunity to do your best work in an industry that is literally reshaping how we live in our world.

What you will be doing

• Analyze how Power-by-the-Hour (PBH) maintenance costs correlate with fleet age and Flight Hours (FH). You will evaluate the financial impact of low-utilization versus high-utilization products to optimize cost projections during contract reviews and commercial offer developments.
• You will integrate your findings into our forecasting models to make them more accurate for the future
• You will conduct Performance analysis of services offered to our customers, including costs analysis to a proposed catalog up to customer satisfaction
• You will act as a Customer Support Officer: Working in Strategic customers deployment, as well as monitoring and improving the escalation process
• You will have the opportunity to integrate your first Mission as Customer Support Officer in direct contact with the customer.

Your development journey will include a minimum of one rotational placement to support your growth into position.

At the end of the two year development programme, you will have developed into the position of Support & Services Business & Program performance manager!

What we are looking for

• A Master degree level or equivalent within business management, development, economics and data analysis
• Strong verbal and written communication in our business language (English), another language such as German / Spanish is a plus
• A desire to work in a collaborative team environment, focused on driving future innovation
• The ability to be self aware and a wish to be in the driving seat of your development.

Please note, we love your interest in working for Airbus but we do ask that you make only one application to the Airbus Global Graduate Programme. Take the time to decide which of our exciting opportunities is right for you and then submit an application that best represents you, your skills and experience in connection with the role you have selected.

What is the recruitment process...

Online application -> Online Task Based Assessment -> Application Review (Talent Acquisition Partner & Manager) -> Virtual Assessment Centre -> Offer!

Statement : This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Company:

Airbus Helicopters SAS

Employment Type:

Permanent

Classe Emploi (France):

Classe F12

Experience Level:

Entry Level

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.