Aftermarket Support Engineer

Ingersoll-Rand plc; Wasquehal; Sur place; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Family Atmosphere

Renowned Company

Complete Environment

Ownership Works equity program

Résumé du poste

Ingersoll Rand Air Solutions Hibon in Wasquehal, France, seeks a Service Engineer to work on rotating equipment (blowers, compressors) with a strong mechanical focus. You will contribute to service business by implementing maintenance contracts and recurring revenue models while optimizing equipment performance.

You will perform site interventions, diagnose mechanical faults, write detailed reports, and collaborate with customers to ensure high satisfaction.

Qualifications

• Engineering degree in Mechanical Engineering or equivalent.
• Experience in an industrial environment with rotating equipment.
• Experience in service contract development or technical service sales is a strong advantage.
• Professional level of English required.
• Willingness to travel frequently.
• Strong expertise in rotating machinery mechanics; bearings, vibrations, alignment.
• Understanding of applied thermodynamics principles (compression, losses, efficiency).
• Strong hands-on diagnostic skills.

Responsabilités

• Perform commissioning of equipment on site.
• Diagnose and resolve failures with strong mechanical focus.
• Apply thermodynamics concepts to optimize installations.
• Identify additional revenue opportunities and promote maintenance services.
• Build trusted relationships with customers and support transition to planned maintenance models.
• Assist sales teams in promoting service solutions and train customers on operation and maintenance.

Connaissances

Rotating machinery mechanics

Bearings

Vibrations

Alignment

Thermodynamics

Diagnostics

English proficiency

Willingness to travel

Formation

Engineering degree in Mechanical Engineering or equivalent

Description du poste

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location: Wasquehal, Nord, France

About Us
Want to work in a dynamic company with a friendly atmosphere? Ingersoll Rand Air Solutions Hibon in Wasquehal is the place for you! Specializing in the manufacture of blowers, we are part of the Ingersoll Rand group.

Job Summary

The Service Engineer works on rotating equipment (blowers, compressors, vacuum systems) with a strong mechanical focus.
Beyond technical activities, they actively contribute to the development of service business by implementing maintenance contracts and recurring revenue models, in order to optimize equipment performance and enhance customer loyalty.

Responsibilities

1. Technical Expertise & Field Interventions (Mechanical focus)

• Perform commissioning of equipment on site
• Diagnose and resolve failures, with a strong focus on mechanical aspects (kinematics, wear, bearings, alignment, etc.)
• Apply concepts of thermodynamics (compression, heat transfer, energy efficiency) to optimize installations
• Write detailed technical reports

2. Service Business Development

• Identify additional revenue opportunities
• Promote and sell services: maintenance, spare parts, retrofits, upgrades
• Build and deploy maintenance contracts

3. Customer Relationship & Retention

• Act as the technical reference on site
• Build trusted relationships with customers
• Advise on optimal equipment operation
• Support the transition to planned maintenance models
• Ensure a high level of customer satisfaction

4. Continuous Improvement & Field Feedback

• Report recurring technical issues
• Propose product and maintenance improvements
• Contribute to structuring and standardizing service offerings
• Support the improvement of Service practices

5. Internal Support

• Assist sales teams in promoting service solutions
• Contribute to the development of technical proposals
• Train customers and partners on operation and maintenance

Basic Qualifications

• Engineering degree in Mechanical Engineering or equivalent
• Experience in an industrial environment, ideally with rotating equipment
• Experience in service contract development or technical service sales is a strong advantage
• Professional level of English required
• Willingness to travel frequently
• Strong expertise in rotating machinery mechanics
• Solid knowledge of:
• Bearings
• Vibrations
• Alignment
• Understanding of applied thermodynamics principles (compression, losses, efficiency)
• Strong hands‑on diagnostic skills
• (Knowledge of electrical engineering/instrumentation is a plus but not essential)

What we Offer

• Family Atmosphere: With around 70 employees, we offer a warm and close working environment.
• Renowned Company: Take advantage of career and development opportunities within an internationally recognized group.
• Complete Environment: All services, including production, are present on‑site for a rewarding experience.
• Ownership Works equity program: we believe in the power of employee ownership. All full‑time permanent employees are eligible for a one‑time stock award after successfully completing one year of employment.

If you are passionate and ready to take on challenges, join us today and be part of the Ingersoll Rand Air Solutions Hibon adventure!

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology‑driven excellence in mission‑critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Special Accommodation

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We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.