Advertisers Support - Hebrew speaking (relocation to Lisbon)

Cross Border Talents; Lyon; On-site; EUR 15,000 - 20,000; Full time

Benefits offered by this job

Private health insurance

Local language classes

Job summary

Cross Border Talents in Lisbon is seeking an Advertisers Support Representative to assist SMBs with digital advertising queries in Hebrew and English. You will provide pre-sales and post-sales support across chat, email and phone on-site.

Working with a multilingual team, you’ll guide customers on products and tools, de-escalate issues, and strive for a professional experience. The role offers a 1-year fixed-term contract with potential conversion after two years, plus private health insurance

Qualifications

• Excellent written and spoken Hebrew (C1).
• EU passport holder or local residency.
• Good command of English.
• Empathetic and helpful approach.
• Strong team-player attitude.
• Interpersonal skills with de-escalation ability.
• Able to handle confidential information.
• Quick learner and adaptable to new processes.

Responsibilities

• Supporting SMBs with enquiries related to digital advertising products, tools and campaigns.
• Providing customer support in Hebrew and English via chat, email and phone.
• Delivering pre-sales and post-sales support for self-service advertising products.
• Guiding on products and tools to improve customer experience.
• Following up on email enquiries via outbound calls and phone support.
• Identifying recurring trends and resolving issues across multiple clients.
• Delivering a professional customer experience in line with standards.

Skills

Hebrew

English

Customer support

Team player

Multilingual

Job description

The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.

You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client’s digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.

Responsibilities

• Supporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;
• Providing customer support in Hebrew and English via chat, email and phone;
• Delivering pre-sales and post-sales support for self-service advertising products;
• Providing guidance on products and tools to improve the customer experience;
• Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;
• Identifying recurring trends and resolving issues affecting multiple SMB clients;
• Delivering a professional customer experience in line with quality and service standards.

Requirements

• Excellent written and spoken Hebrew (minimum C1 level);
• EU passport holder or a local residency card
• Good command of English;
• Empathetic and helpful approach;
• Strong team-player attitude;
• Strong interpersonal skills and the ability to de-escalate situations when necessary;
• Ability to handle sensitive and confidential information;
• Ability to learn quickly and adapt to new processes and tools.

Location: Lisbon, Portugal
Work model: On-site
Schedule: Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day)
Training: 15 working days, with a training allowance of €141.20 per completed week.
Remuneration: Total gross monthly compensation of €1,767.50, including:

• Base salary: €1,383.00 gross per month;
• Productivity bonus;
• Meal allowance: €154.00 net per month;
• Holiday allowance: €115.25 per month;
• Christmas allowance: €115.25 per month.

Contract: Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.
Perks: Private health insurance, local language classes
Relocation: Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary. Assistance with administrative procedures is also provided.
Annual leave: 22 days