Hebrew-Speaking Ad Support Specialist for SMBs (Lisbon)

Cross Border Talents; Paris; Sur place; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Local language classes

Relocation assistance

Annual leave 22 days

Résumé du poste

Cross Border Talents is recruiting an Advertisers Support Representative to assist SMBs using the client’s digital advertising services. You will join a multilingual team and handle enquiries in Hebrew and English across chat, email and phone.

The role covers pre-sales and post-sales support, guidance on advertising products, and a commitment to delivering top-tier customer service. The position is on-site in Lisbon, with rotation shifts and training provided.

Qualifications

• Excellent written and spoken Hebrew (C1+).
• Good command of English.
• Empathetic and helpful approach.
• Strong team-player attitude.
• Strong interpersonal skills and ability to de-escalate situations.

Responsabilités

• Support SMBs with enquiries related to digital advertising products, tools and campaigns.
• Provide customer support in Hebrew and English via chat, email and phone.
• Deliver pre-sales and post-sales support for self-service advertising products.
• Provide guidance on products and tools to improve customer experience.
• Follow up on email enquiries through outbound calls and use phone support to resolve issues promptly.
• Identify recurring trends and resolve issues affecting multiple SMB clients.
• Deliver a professional customer experience in line with quality and service standards.

Connaissances

Hebrew (C1+)

English proficiency

Empathy & customer service

Teamwork

De-escalation

Description du poste

Cross Border Talents is recruiting an Advertisers Support Representative to assist SMBs using the client’s digital advertising services. You will join a multilingual team and handle enquiries in Hebrew and English across chat, email and phone.

The role covers pre-sales and post-sales support, guidance on advertising products, and a commitment to delivering top-tier customer service. The position is on-site in Lisbon, with rotation shifts and training provided.