Account Manager (2D Print + POS), Paris

HH Global; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

HH Global is seeking an Account Manager to deliver solutions for FMCG clients across 2D Print and POSM. You will work closely with internal teams and local partners, managing client relationships and ensuring delivery from briefing to final delivery.

You will engage across multiple teams, provide strategic input, and maintain strong stakeholder communication at all levels. The role blends office, client-site, and home working while requiring access to Paris.

Qualifications

• Experience in client service management, working on client sites and managing relationships across vendors
• Strong time management and prioritization across multiple projects
• Process-driven project mindset with focus on sales and business development
• Excellent verbal, written, and presentation communication skills
• Fluency in French and English, both written and spoken

Responsabilités

• Take briefs from the client, with full specs and deadlines, and manage delivery end-to-end
• Provide technical input and brief suppliers to meet client requirements
• Monitor projects to ensure on-time delivery and standard compliance
• Prepare presentations and handle account administration and reporting
• Deliver services that meet SLAs and regulatory requirements
• Identify and develop new business opportunities within existing accounts

Connaissances

Client service

Time management

Project management

Communication skills

Bilingual FR/EN

Description du poste

Join the global leader in responsible marketing activation services

At HH Global, we help the world's most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.

We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.

With over 4,000 colleagues across more than 55 countries, you'll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

Purpose of the job

Our Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners. You'll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further.

The areas of spend under management with this FMCG client are 2D Print and Point of Sale Materials (POSM) solutions. The position is client facing, with on-site activities and close contact with our office in Rotterdam. You will be part of a broader global team, developing and maintaining a strong relationship with key client stakeholders at all levels.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Paris, and you need to be able to readily access that location.

Please submit your resume / application in English. Failure to do this will mean your details will not be reviewed.

Key Responsibilities

• Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible
• Offer technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global's full-service offering
• Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records
• Provide services that meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies
• Proactively identify, develop and convert new business opportunities within existing accounts, driving organic growth through strategic client engagement and value-based selling

Knowledge, skills + experience

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
• Experience in the service lines / product areas outlined above
• Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills
• Project Management mindset - process driven with a focus on sales and business development
• Experience in troubleshooting unexpected project issues and implementing preventative measures
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
• Fluency in French and English language, verbal and written

Essential Criteria

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
• Experience in 2D Print and POS
• Able to easily access the Paris area as necessary

You belong in our global community

Belonging is at the heart of HH Global. We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.

We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you. If you require this job advertisement in an alternative format, please reach out to [e-mail]