Account Manager

Kenlee Services; Auvergne-Rhône-Alpes; Sur place; EUR 45 000 - 66 000; Plein temps

Résumé du poste

Kenlee Group, LLC is seeking a talented Account Manager to oversee service delivery and enhancements for a portfolio of premier commercial properties in the Dallas/Fort Worth area. You will be the primary client contact and ensure satisfaction and property stewardship.

You will collaborate with Landscape Supervisors to train teams and work directly with Kenlee Services experts to provide comprehensive landscape management, including proactively identifying issues and offering improvements.

Qualifications

• Passion for working directly with customers and providing exemplary service.
• Superb communication and organizational skills; knowledge of Spanish a plus.
• Willingness to learn green industry trends and practices.

Responsabilités

• Proactively communicate and build trusting relationships with clients.
• Plan and schedule field operations to exceed client expectations.
• Provide service, delivery and producing oversight for accounts.
• Identify landscape deficiencies and provide remedies to problems found.
• Provide clients with enhancement opportunities on existing properties.
• Full-scope management of a commercial property portfolio.
• Provide continuous innovative ideas pertaining to client satisfaction and maintenance productivity.

Connaissances

Customer service

Communication

Organizational skills

Description du poste

Kenlee Group, LLC, is a professional Landscape Architectural Design/Build organization dedicated to creating premier properties and building lasting relationships throughout the DFW Metroplex. We seek a talented Account Manager to be responsible for all aspects of service delivery and produce enhancements for a portfolio of premier commercial properties in the Dallas/Fort Worth area. Our account managers are the primary point of contact for an assigned book of clients and are responsible for overall client satisfaction and property stewardship. They will work with Landscape Supervisors to assist with training and developing teams and work directly with Kenlee Services experts and clients to provide comprehensive landscape management, including proactively identifying issues and offering enhancement opportunities on existing contracts.

Responsibilities

• Proactively communicate and build trusting relationships with clients.
• Planning & Scheduling Field Operations to exceed client expectations.
• Service, Delivery, and Producing
• Identify landscape deficiencies and provide remedies to any problems found.
• Provide clients with enhancement opportunities on existing properties.
• Full-scope Management of a commercial property portfolio.
• Provide continuous innovative ideas pertaining to client satisfaction and maintenance productivity.

Requirements

• Passion for working directly with customers and providing exemplary service.
• Superb communication and organizational skills; knowledge of Spanish a plus.
• Strong understanding of and/or willingness to learn green industry trends and practices.
• Self-starter attitude and willingness to learn in a fast-paced environment.
• Willingness for continued education through local Horticultural and Landscape Organizations.

Advancement Opportunities

• Based on the employee’s performance, promotions to the next level are easily accessible