Crisis Helpline Ranger (France)

Intellect; France; Remote; EUR 25,000 - 35,000; Part time

Benefits offered by this job

Flexible work location

Job summary

A leading company in IT Services seeks a Crisis Helpline Responder to provide immediate support to individuals in crisis. This part-time remote role requires effective communication and experience in high-risk situations. Join a team dedicated to ensuring caller safety and well-being while offering empathetic support and appropriate resources.

Qualifications

• 1-3 years of experience in helplines, paid or voluntary.
• Experience with high-risk clinical situations.

Responsibilities

• Responding to crisis support hotline calls.
• Providing professional crisis counselling services.
• Conducting risk assessments for suicide cases.

Skills

Effective communication

Emotional composure

Education

Crisis Intervention training

Suicide Prevention training

Job description

As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls. Your role is crucial in offering empathetic and non-judgmental listening, crisis intervention, and both internal and external referral services.

You will work closely with a team of mental health professionals to ensure the safety and well-being of callers and provide them with appropriate resources.

This is a part-time remote role with the flexibility to decide where you want to work. Local candidates who speak the local language are preferred, but others can still be considered.

Role & Responsibilities

1. Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation, and concerned friends or family members.
2. Providing a range of evidenced-based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques.
3. Assessing the caller's needs and triaging for immediate safety or emergency medical attention, or referrals to appropriate services such as face-to-face crisis intervention, case management/advocacy, individual therapy, or group services.
4. Maintaining accurate and detailed call reports on key issues and referrals actioned.
5. Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR).
6. Supporting the development of appropriate crisis management plans to support callers in crisis.
7. Making quick in-the-moment decisions on how to proceed if unsure.
8. Ensuring smooth and diligent handover process to next shift personnel.
9. Dedicating entire shift to intellectual tasks and responsibilities only.
10. Conducting risk assessments, including lethality assessments for suicide cases.

Requirements

• 1-3 years of experience in helplines, paid or voluntary.
• Effective communication in native language.
• Experience with high-risk clinical situations (suicide or crisis cases).
• Ability to maintain emotional composure in high-stress situations and recover from stressful interactions.

Plus points if you:

• Have a background in mental health or emergency services.
• Completed training in Crisis Intervention or Suicide Prevention.
• Can communicate in more than 1 language.
• Maintain professional indemnity insurance.

Benefits

This is a part-time remote role with flexibility in work location.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Other
• Industries: IT Services and IT Consulting