Warranty & Site Lead for Construction Projects

CTS Group; Helsinki; On-site; EUR 65,000 - 85,000; Full time

Job summary

CTS Nordics is seeking an experienced Warranty Manager / Site Manager to own warranty activities after handover in Finland. You will act as the clear point of accountability for warranty matters and coordinate issues through to close-out.

In this fast-paced construction environment you will take ownership of claims, manage workflows in ACC, assess issues, and drive actions with project teams and subcontractors, ensuring timely client responses and thorough record-keeping.

Qualifications

• Experience in warranty management or site delivery roles.
• Experience with complex construction projects.
• Strong defect management and handover knowledge.
• Proficiency with ACC or similar construction management platforms.
• Excellent client communication and organization.
• Professional working proficiency in English.

Responsibilities

• Take ownership of incoming warranty claims and ensure prompt review and acknowledgement.
• Coordinate warranty and defect close-out with project, technical and subcontractor teams.
• Assess claims to understand nature, validity, quality and required action.
• Manage workflows and track items through to completion.
• Maintain clear records of warranty claims, actions and status.
• Escalate critical or recurring issues to project stakeholders.
• Support transition from project delivery into the warranty phase.
• Maintain strong client communication during the warranty period.
• Ensure timely and professional responses to the client.
• Monitor open items and drive actions to resolution.

Skills

Warranty management

Site management

Construction management

Defect management

Stakeholder communication

Project handover processes

English proficiency

Organisational skills

Problem solving

Tools

Autodesk Construction Cloud (ACC)

Job description

CTS Nordics is seeking an experienced Warranty Manager / Site Manager to own warranty activities after handover in Finland. You will act as the clear point of accountability for warranty matters and coordinate issues through to close-out.

In this fast-paced construction environment you will take ownership of claims, manage workflows in ACC, assess issues, and drive actions with project teams and subcontractors, ensuring timely client responses and thorough record-keeping.