Warranty Manager / Site Manager

CTS Group; Helsinki; On-site; EUR 65,000 - 85,000; Full time

Job summary

CTS Nordics is seeking an experienced Warranty Manager / Site Manager to own warranty activities after handover in Finland. You will act as the clear point of accountability for warranty matters and coordinate issues through to close-out.

In this fast-paced construction environment you will take ownership of claims, manage workflows in ACC, assess issues, and drive actions with project teams and subcontractors, ensuring timely client responses and thorough record-keeping.

Qualifications

• Experience in warranty management or site delivery roles.
• Experience with complex construction projects.
• Strong defect management and handover knowledge.
• Proficiency with ACC or similar construction management platforms.
• Excellent client communication and organization.
• Professional working proficiency in English.

Responsibilities

• Take ownership of incoming warranty claims and ensure prompt review and acknowledgement.
• Coordinate warranty and defect close-out with project, technical and subcontractor teams.
• Assess claims to understand nature, validity, quality and required action.
• Manage workflows and track items through to completion.
• Maintain clear records of warranty claims, actions and status.
• Escalate critical or recurring issues to project stakeholders.
• Support transition from project delivery into the warranty phase.
• Maintain strong client communication during the warranty period.
• Ensure timely and professional responses to the client.
• Monitor open items and drive actions to resolution.

Skills

Warranty management

Site management

Construction management

Defect management

Stakeholder communication

Project handover processes

English proficiency

Organisational skills

Problem solving

Tools

Autodesk Construction Cloud (ACC)

Job description

CTS Nordics is looking for an experienced and hands-on Warranty Manager / Site Manager to join our team in Finland.

This role will take ownership of warranty activities following project handover, providing a clear point of accountability for incoming warranty matters and ensuring issues are coordinated effectively through to close-out.

Key Responsibilities

• Take ownership of incoming warranty claims and ensure they are reviewed and acknowledged promptly.

• Manage warranty claims and associated workflows through Autodesk Construction Cloud (ACC).

• Assess incoming claims to understand their nature, validity, quality and required action.

• Coordinate warranty and defect close-out with the relevant project, technical and subcontractor teams.

• Monitor open items and drive actions through to completion.

• Ensure timely and professional responses to the client.

• Maintain clear and accurate records of warranty claims, actions, responsibilities and status.

• Escalate critical or recurring issues to the appropriate project stakeholders.

• Support an efficient transition from project delivery into the warranty phase.

• Maintain strong communication between the client and internal teams throughout the warranty period.

About You

We are looking for someone who is highly organised, technically capable and comfortable taking ownership in a fast-paced construction environment.

Ideally, you will have:

• Previous experience in warranty management, site management, construction management or a similar role.

• Experience working on complex construction, engineering or mission-critical projects.

• Strong understanding of defect management, project handover and close-out processes.

• Experience using Autodesk Construction Cloud (ACC) or a similar construction management platform.

• The ability to assess issues accurately and coordinate the right people to achieve timely resolution.

• Strong stakeholder and client communication skills.

• A pragmatic, solutions-focused approach.

• Excellent organisational and follow-up skills.

• Professional working proficiency in English.

Why Join CTS Nordics?

This is an opportunity to take ownership of an important post-handover function while joining a growing operation in Finland. We are looking for someone who can establish a structured and responsive approach to warranty management and contribute to our broader project delivery capability over the longer term.

If you have a strong construction background, enjoy coordinating people and technical issues, and take pride in driving matters through to completion, we would like to hear from you.