Warranty Project Engineer

Biisoni Oy; Hyvinkää; On-site; EUR 45,000 - 60,000; Full time

Job summary

Konecranes is seeking a Warranty Project Engineer based in Hyvinkää, Finland, to join their global warranty organization. This full-time position involves managing customer claims, coordinating with international stakeholders, and ensuring warranty cases are processed efficiently.

The ideal candidate will have a Bachelor's degree in engineering and enjoy solving complex problems. You will work in a hybrid model with opportunities to grow in a collaborative and diverse environment.

Qualifications

• Experience in customer-facing environments and cross-functional collaboration.
• Previous experience as a Project Engineer or Coordinator is beneficial.
• Strong English communication skills.

Responsibilities

• Manage customer claims and coordinate warranty-related processes.
• Communicate with customers and suppliers across countries.
• Review warranty cases, coordinate actions, and arrange logistics for replacement parts.

Skills

Project coordination

Communication skills

Problem-solving

SAP knowledge

Technical documentation handling

Education

Bachelor's degree in engineering

Job description

Overview

We are now looking for a Warranty Project Engineer to join Konecranes' global warranty organization and support large-scale port crane projects around the world.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with more than 16,000 professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment free from discrimination and where diversity, equity and inclusion are valued.

Would you be our new Warranty Project Engineer?

Responsibilities

As a Warranty Project Engineer, you will become a part of an international team responsible for handling warranty-related matters for Konecranes' port crane projects. You will work closely with customers, suppliers and internal stakeholders to ensure warranty cases are processed efficiently and resolved professionally.

Your daily work revolves around:

• Managing customer claims in SAP, creating supplier claims, coordinating spare part deliveries and ensuring that warranty-related costs are validated correctly.
• Communicating regularly with customers, suppliers, engineering teams, logistics specialists and service organizations across different countries and time zones.
• Reviewing incoming warranty cases and customer requests, gathering missing information, coordinating actions with suppliers, arranging logistics for replacement parts and verifying invoices and costs related to warranty activities.
• Monitoring performance indicators and helping ensure claims are closed within agreed timelines.
• Collaborating with teams on several international projects, notably in the United States, and with stakeholders in the Netherlands and Spain.

The position is based in Hyvinkää and follows a hybrid working model, with one to two regular office days per week and the possibility to work remotely the remaining days. This is a full-time and permanent position starting as soon as possible. The employment contract will be signed with Biisoni.

Qualifications

We are looking for someone who enjoys coordinating multiple tasks, communicating with different stakeholders and solving practical problems in a structured way. You may already have experience as a Project Engineer, Project Coordinator or in a project management role. Experience from working in customer-facing environments and collaborating across functions will help you succeed in this position.

• Bachelor's degree in engineering.
• Previous experience with technical products, machinery, industrial projects or engineering documentation is valuable.
• Strong English communication skills; all customer communication is conducted in English.
• Experience with SAP is advantageous, although the specific processes and transactions will be taught during onboarding.
• Comfort working with technical documentation and a general understanding of how large industrial equipment and systems operate.
• Proactive, organized and solution-oriented personality. Ability to investigate issues and seek the best solutions in a multicultural, collaborative environment.

Why us?

This role offers an excellent opportunity to join one of the world's leading industrial technology companies and gain exposure to global projects and international stakeholders.

You will become part of a diverse team of professionals from several nationalities, where English is the everyday working language. The team culture is collaborative, supportive and low-hierarchy. Questions are encouraged, knowledge is shared openly and colleagues help each other succeed.

The position also provides a strong foundation for future career development within Konecranes. Many professionals have progressed from project-oriented roles into project management, delivery organizations and leadership positions.

Have we got your interest?

If this sounds like your next career opportunity, we would love to hear from you. Please submit your application via the link by 26.6.2026. We process the applications and start the interviews during the application period.

The recruitment process is carried out in cooperation with Biisoni, and the permanent employment relationship will be with Biisoni. For more information about the position, please contact Saija Salter, Recruitment Consultant via email at [e-mail]