Warranty & Parts Analyst – Surface Drilling Equipment

Sandvik; Tampere; On-site; EUR 42,000 - 56,000; Full time

Job summary

Sandvik is seeking a Warranty Analyzer for a permanent role in Tampere (Myllypuro). You will process warranty returns, perform failure analysis and coordinate component claims with suppliers.

You will also oversee small-scale overhaul of spare parts and promote repaired components to Sandvik sales companies, contributing to continuous improvement and customer satisfaction.

The role requires a technical background and fluency in English and Finnish, within an international working environment.

Qualifications

• You have a technical education suitable for the position and/or versatile technical knowledge gained through work experience.
• Customer service is natural to you, and you are cooperative, self-initiative and analytical in your working methods.
• Our international operating environment requires you to have fluency English and Finnish language skills.

Responsibilities

• Process, receive and forward warranty returns.
• Perform failure analysis and re-claim components from suppliers.
• Overhaul small-scale components (2nd-hand Inventory) and offer/sell repaired parts to Sandvik’s sales companies.
• Participate in warranty claim handling and analysis of field and quality feedback.
• Collaborate with Sandvik’s sales companies, factory warranty handlers, product support, service, engineering, and production teams and suppliers.

Skills

Customer service

Analytical

English

Finnish

Education

Technical education

Job description

Sandvik is seeking a Warranty Analyzer for a permanent role in Tampere (Myllypuro). You will process warranty returns, perform failure analysis and coordinate component claims with suppliers.

You will also oversee small-scale overhaul of spare parts and promote repaired components to Sandvik sales companies, contributing to continuous improvement and customer satisfaction.

The role requires a technical background and fluency in English and Finnish, within an international working environment.