Value Adding Services Developer

Fortum; Espoo; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Professional growth opportunities

Inclusive workplace

Job summary

Fortum is seeking a Value Adding Services Developer in Espoo, Finland, to own 1–3 services, improve performance, and identify new opportunities across the Nordics.

You will work with sales, marketing, digital, and local teams to translate customer insights into actionable development tasks and maintain a prioritized backlog while ensuring regulatory alignment.

The role offers growth, a collaborative Nordic team, and a hybrid work model within a purpose-driven energy company.

Qualifications

• Minimum 3 years in business or product development.
• Strong ownership and independent work ability.
• Commercial mindset focused on customer value and business impact.
• Ability to collaborate across teams and influence without authority.
• Fluent in Finnish and/or Swedish.
• B2B experience and familiarity with Nordic energy market is a plus but not required.

Responsibilities

• Own 1-3 value adding services and act as the main point of contact for stakeholders.
• Monitor sales, usage, adoption, churn, and customer feedback.
• Identify business and customer needs from data and insights, and translate into clear development tasks and priorities.
• Plan and execute tests, pilots, and campaigns to validate ideas.
• Drive development work and maintain a prioritized backlog.
• Explore and develop new service concepts and lead selected new service initiatives.
• Collaborate with cross-functional teams, including customer communication, eCommerce, digital, and sales.
• Ensure services align with regulation, compliance requirements, strategy, and pricing guidelines.

Skills

Ownership mindset

Cross-functional collaboration

Business development

Customer insights

Finnish/Swedish language

B2B experience

Job description

Fortum Consumer Solutions (CoS) is the largest electricity retailers in the Nordics, serving around 2,2 million customers across Finland, Sweden, Norway, Poland and Spain. Our core business is electricity sales, complemented by value adding and digital services that help our customers manage their energy use more effectively.

Within CoS, the Enterprise and Small (E&S) segment focuses on B2B customers with annual consumption below 200 000 kWh. We develop electricity products and services that help our customers improve cost efficiency, control consumption, and strengthen their sustainability performance.

About the role

We are now looking for a Value Adding Services (VAS) Developer in Espoo, Finland, to take end-to-end ownership of selected services. In this role, you will be responsible for improving existing services, driving their performance, and exploring new service opportunities.

You will work closely with colleagues across the Nordics and across functions such as sales, marketing, digital, and local business teams. We are looking for someone who combines a strong business mindset with a hands‑on, ownership-driven approach.

This role reports to the Manager, Value Adding Services.

In your role you will:

• Own 1-3 value adding services and act as the main point of contact for stakeholders
• Monitor sales, usage, adoption, churn, and customer feedback
• Identify business and customer needs from data and customer insights, and translate the needs into clear development tasks and priorities
• Plan and execute tests, pilots, and campaigns to validate ideas
• Drive development work and maintain a prioritized backlog
• Explore and develop new service concepts and lead selected new service initiatives
• Collaborate with cross‑functional teams, like customer communication, eCommerce, digital, sales, and possibly also external partners
• Ensure services align with regulation, compliance requirements, strategy, and pricing guidelines

About you

• At least 3 years of experience in business or product development. Background from industries with subscription‑based business models (e.g. telecom, insurance, banking) is an advantage
• Strong sense of ownership and ability to drive work independently
• Commercial mindset with focus on customer value and business impact
• Ability to collaborate across teams and influence stakeholders without direct authority
• Fluent in Finnish and/or Swedish
• Experience or interest in B2B business, experience working with customer insights and customer‑centric development, and familiarity with the Nordic energy market are considered a big plus but not required

We offer you

• A key role in shaping offering for entrepreneurs and small businesses across Finland, Sweden and Norway
• Opportunity to own services end-to-end and make a visible business impact
• A collaborative Nordic team with skilled and supportive colleagues
• Opportunities for professional growth and long‑term career development at Fortum
• An international, purpose‑driven work environment focused on building a cleaner energy future

At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

More information about our culture and benefits can be found here.

Espoo office is a smoke‑free workplace.

We are Fortum

Fortum is a Nordic energy company. We generate and deliver reliable energy to our customers and the Nordic energy system while at same time helping industries decarbonize their processes and grow. Our core operations comprise efficient and best‑in‑class low‑carbon power generation, customer services, and heating and cooling. Fortum’s power generation is already 99% from renewable or nuclear sources with one of the lowest specific CO2‑emissions in Europe. We are guided by our ambitious SBTi‑validated emission reduction targets on our way towards net‑zero by 2040. For our ~4,500 employees, we commit to be a safe and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com