IT Service Manager

Fortum; Espoo; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Fortum is seeking a Service Manager in its People/HR IT team. You will own SAP SuccessFactors-based Talent, Reward and Compensation services, ensuring stable, secure operations while shaping the roadmap and integrations across payroll, time, identity and analytics.

Hybrid role based in Espoo, Finland or Stockholm, Sweden with 2–3 days in the office weekly. You will collaborate with stakeholders and vendors to drive practical improvements for employees and managers.

Qualifications

• 5+ years of experience managing HR, ERP or other enterprise applications in a complex international environment.
• Strong knowledge of SAP SuccessFactors or a similar cloud HCM platform and related HR processes.
• Experience with enterprise integrations including CPI, APIs, middleware and data flows between HCM, payroll, time, identity, reporting and service management.

Responsibilities

• Own the lifecycle, performance and roadmap of SAP SuccessFactors Talent, Reward and Compensation solutions and related People IT services.
• Align stakeholders, vendors, architects and IT delivery teams around priorities and measurable improvements.
• Ensure reliable operations through incident, problem, change and release management.

Skills

SAP SuccessFactors

SAP Integration Suite (CPI)

APIs

Microsoft Power Platform

ServiceNow

Joule AI capabilities

Tools

Jira

Job description

Select how often (in days) to receive an alert: Create Alert

As a Service Manager in Fortum’s People/HR IT team, you will own business-critical People/HR services and applications, with SAP SuccessFactors at the core. You will ensure stable, secure and efficient services while developing the roadmap and solutions supporting Talent, Reward and Compensation processes across Fortum.

This hands-on role combines daily service leadership with longer-term development across integrations, automation and HR service delivery. You will join an experienced, collaborative team and work closely with business stakeholders, People/HR process owners, vendors, architects and IT delivery teams to turn business needs into practical improvements for employees and managers.

The job can be located either in Espoo, Finland or Stockholm (Solna), Sweden. The ability to be present at the office two to three times a week is expected.

Your main focus will be to:

• Own the lifecycle, performance and roadmap of SAP SuccessFactors Talent, Reward and Compensation solutions and related People IT services.
• Align People/HR, business stakeholders, vendors, architects and IT delivery teams around priorities, decisions and measurable improvements.
• Ensure reliable operations through incident, problem, change and release management, supported by effective governance, compliance and risk management.
• Develop integrations between SuccessFactors and payroll, time, identity, document, service management, reporting and analytics platforms.
• Orchestrate scalable solutions using SAP Integration Suite (CPI), APIs and agentic AI capabilities such as Joule, Microsoft Power Platform and ServiceNow.
• Contribute to People IT strategy and roadmap decisions aligned with Group IT and business objectives.
• Coordinate change, communication, training and stakeholder enablement to support adoption.

Please note that this is a developing role. We are looking for someone with broad experience and a flexible mindset. The final scope of responsibilities may evolve depending on the expertise the successful candidate brings, with some tasks potentially being redistributed across the team.

About you

We believe you will succeed in this role if you bring:

• 5+ years of experience managing HR, ERP or other enterprise applications in a complex international environment.
• Strong knowledge of SAP SuccessFactors or a similar cloud HCM platform and relevant HR processes, such as Core People/HR, Recruiting, Onboarding, Performance & Goals, Compensation, Learning or Workforce Analytics.
• Experience with enterprise integrations, including SAP Integration Suite (CPI), APIs, middleware and data flows between HCM, payroll, time, identity, reporting and service management platforms.
• Good knowledge of ITIL-based service management, including incident, change, problem and release management.
• Understanding of information security, GDPR, compliance and data privacy in an HR environment.
• Excellent written and verbal communication skills in English; Finnish or Swedish is an advantage.

We offer you

You will join an experienced team that values trust, collaboration and knowledge sharing, with opportunities to influence People IT development and deepen your expertise in HR technology, integrations, automation and service management.

We support our employees with opportunities for continuous learning and professional development. In addition, Fortum offers a comprehensive benefits package in line with local practices and supports employee wellbeing, growth and work-life balance.

More information about our culture and benefits can be found here .

For permanent employment with Fortum Sverige AB, you may be assigned a wartime posting within the organization. For further information regarding wartime posting, please refer to the Swedish Civil Defence and Resilience Agency .

As part of our recruitment process, we use assessment tests, digital reference checks and Microsoft Copilot to transcribe interviews. This helps us ensure a structured, fair and high-quality process for all candidates. To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.

We are Fortum

Fortum is a Nordic energy company. We generate and deliver reliable energy to our customers and the Nordic energy system while at the same time helping industries decarbonise their processes and grow. Our core operations comprise efficient and best‑in‑class low‑carbon power generation, customer services, and heating and cooling. Fortum’s power generation is already 99% from renewable or nuclear sources with one of the lowest specific CO2 emissions in Europe. We are guided by our ambitious SBTi‑validated emission reduction targets on our way towards net zero by 2040. For our approximately 4,500 employees, we commit to being a safe and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com