Trainee, Service Operations Development

Kalmar; Tampere; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Edenred lunch benefit

Job summary

Kalmar, Tampere-based, is seeking a Trainee to join the Service Operations Development team. You will help develop digital tools and reporting to boost maintenance delivery efficiency and profitability, with data analysis supporting improvements. This fixed-term role runs roughly Oct 1st to end of Dec, starting in Tampere, Finland.

You will work with SAP, Qlik Sense and SQL, collaborating across EU offices to meet business needs and drive sustainable, global service excellence.

Qualifications

• Educational background in a relevant field (polytechnic or similar).
• Interest in heavy machinery and ability to learn industry processes.
• Proactive approach and improvement mindset.

Responsibilities

• Support maintenance delivery analytics and performance reporting.
• Develop technician-facing digital tools and improve UI and data flows.
• Collaborate with EU offices and global units to meet business needs.

Skills

Data analysis

Digital curiosity

English communication

Education

Polytechnic, Information Management, Business Administration, or comparable education

Tools

SAP

Qlik Sense

SQL

Job description

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Join us and take your career to the next level

We are looking for a Trainee to join our Service Operations Development team. Our team provides digital tools and performance dashboards to service teams globally which enable a profitable service business.

In this role, you will help us make every move count by developing digital and reporting tools that directly enhance the efficiency and effectiveness of the Maintenance delivery in our Front Line Units (FLU). You will work on the further development and deployment of digital tools, and perform data analysis. Your impact will be visible on our financial performance and as an improved operational efficiency.

This position is based in Tampere. It is a fixed-term position for the fall period and start and end dates will be agreed between the manager and the employee (approximately Oct 1st - end of Dec).

What Are Your Key Responsibilities

• Analyzing Business Performance: Support business performance analysis for our On-Demand and Contract maintenance operations using data and AI to find improvements.
• Driving Digital Adoption: Hands-on development of a technician-facing troubleshooting tool, ranging from setting up an equipment configuration database to optimizing the user interface.
• Global Collaboration: Interact with our EU-based offices and global units to ensure our tools meet the needs of the business.

What We Offer You

"Respect is how we work - across departments, across borders, across job titles."

• Rewards that truly count: A fixed monthly salary, determined by your completed study points, and an Edenred lunch benefit to support your daily well‑being.
• Safety that moves us forward: Build your career with a company rooted in safety since the 1940s. Your voice matters, and we actively support your professional growth and development.
• People who move together: Our open and collaborative culture allows you to build valuable connections with global colleagues and clients. You'll also have the opportunity to connect with fellow trainees through various activities and events.
• Purpose that drives change: Our leadership provides direction, but your expertise, curiosity, and commitment help drive innovation, sustainability, and long‑term impact.

Become part of our global network of 5,300 professionals across 120+ countries, where your work contributes to smarter, safer, and more sustainable solutions worldwide.

What You Bring To The Role

• Relevant Educational Background: Polytechnic, Information Management, Business Administration, or comparable education.
• Interest in Heavy Machinery: Strong interest in heavy machinery and willingness to deep dive into the industry and its processes.
• Improvement & Proactive Mindset: Improvement-focused, with a can‑do attitude and a proactive approach to challenges and opportunities.
• Data & Operations Experience: Background in data analytics, engineering, operations, and/or change management is an advantage.
• Digital Tools & Technical Curiosity: Familiarity with, or a strong interest in learning, tools such as SAP, Qlik Sense, and SQL.
• English Communication Skills: Fluency in both written and spoken English.

If you have questions about the position, please contact Sander Trarbach, Head of Service Operations Development via email at [e-mail]

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,300 people. In 2025, the company's sales totalled approximately EUR 1.7 billion. www.kalmarglobal.com