Technical Support Engineer (Hydronics-Chillers-)

Panasonic Heating & Cooling Solutions Europe; Helsinki; Remote; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Remote work options

International environment

Training opportunities

Flexible hours

Work-life balance

Remuneration package

Job summary

Panasonic Heating & Cooling Solutions Europe in Helsinki invites you to join a multinational team delivering high level remote technical support for Panasonic aircon installations, commissioning and repairs.

You will also create trainings, support sales in specs and quotations, and develop service tools. The role offers an international environment, strong training opportunities, and flexible/mobile working options.

Qualifications

• Master refrigeration and heating technology or equivalent education and experience.
• 3-5 years work experience.
• Experience in hydronics (chillers).

Responsibilities

• Provide a high level remote technical support to internal and external customers on the installation, commissioning and repair of Panasonic aircon product. Attend first priority phone calls, ticket queue escalated from Call Center agents and petitions received by e-mail.
• Create and implement service and product trainings for our service partners, wholesalers, installers, and other customers.
• Identify technical issues and develop solutions as next higher level of support after the Field Support Engineer.
• Support the sales team in the development of specifications and quotations.
• Train service partners to use the continuously developing Panasonic service tools.
• Prepare technical documentations, sales and training materials, and project studies.

Skills

Remote technical support

Customer service

Troubleshooting

Communication

Education

Master refrigeration & heating technology

State-certified HVAC technician

Job description

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team!
Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.
At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.

WHAT YOU WILL BE DOING

• Provide a high level remote technical support to internal and external customers on the installation, commissioning and repair of Panasonic aircon product. Attend first priority phone calls, ticket queue escalated from Call Center agents and petitions received by e-mail.
• Create and implement service and product trainings for our service partners, wholesalers, installers, and other customers.
• Identify technical issues and develop solutions as next higher level of support after the Field Support Engineer.
• Support the sales team in the development of specifications and quotations.
• Train service partners to use the continuously developing Panasonic service tools.
• Prepare technical documentations, sales and training materials, and project studies.

WHAT WE ARE LOOKING FOR

• Completed training as a master refrigeration and heating technology, state-certified refrigeration / air conditioning technicians, etc. or similar education and experience
• 3 - 5 years work-experience
• Experience in hydronics (chillers)

WHAT WE OFFER YOU

• A challenging strategic role where you can actively contribute to the company's success and take on responsibility
• International work environment
• Variety of training and development opportunities
• Generous mobile working option
• High Work-Life Balance

WHAT YOU WILL BE DOING

• Provide a high level remote technical support to internal and external customers on the installation, commissioning and repair of Panasonic aircon product. Attend first priority phone calls, ticket queue escalated from Call Center agents and petitions received by e-mail.
• Create and implement service and product trainings for our service partners, wholesalers, installers, and other customers.
• Identify technical issues and develop solutions as next higher level of support after the Field Support Engineer.
• Support the sales team in the development of specifications and quotations.
• Train service partners to use the continuously developing Panasonic service tools.
• Prepare technical documentations, sales and training materials, and project studies.

WHAT WE ARE LOOKING FOR

• Completed training as a master refrigeration and heating technology, state-certified refrigeration / air conditioning technicians, etc. or similar education and experience
• 3 - 5 years work-experience
• Experience in hydronics (chillers)

WHAT WE OFFER YOU

• A challenging strategic role where you can actively contribute to the company's success and take on responsibility
• International work environment
• Variety of training and development opportunities
• Attractive remuneration package, social, fitness & health benefits
• Flexible working hours
• Generous mobile working option
• High Work-Life Balance

ABOUT US

Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.

DIVERSITY, EQUITY AND INCLUSION

Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.