Support Engineer, Cimcorp, Ulvila

Cimcorp Oy

Espoo

On-site

EUR 39,000 - 58,000

Full time

5 days ago

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Benefits offered by this job

Flexible hybrid work

Professional development

Job summary

Cimcorp Oy in Espoo, Finland, is seeking a Support Engineer to deepen system knowledge in Java and Oracle while supporting global clients. You will learn under a senior mentor and participate in live production incident resolution, with a path to 24/7 on-call rotation.

You will work with warehouse management and MES integrations, diagnose faults by digging into Java code and Oracle databases, and collaborate with developers, support specialists, and field engineers.

Qualifications

Relevant educational background in Information Technology, Software Engineering, Automation, or a related area.
Good practical or theoretical understanding of Java programming and ability to read, debug, and navigate code.
Good knowledge of Oracle database.
Open, curious mindset with proactive communication skills and a willingness to learn continuously.
Fluency in English and proficiency in Finnish.

Responsibilities

Digging into the systems codebase (Java) and databases (Oracle) to locate, isolate, and diagnose technical faults.
Troubleshooting and resolving incidents reported through the customer portal.
Collaborating closely with internal software developers, customer support specialists, and field engineers.
Participating in the team's 24/7 on-call support for the clients.

Skills

Java

English

On-call support

Problem solving

Finnish

Education

Relevant IT/Software Engineering degree

Tools

Oracle database

Job description

As a Support Engineer at Cimcorp, you will step into the heart of modern logistic automation system and work closely with warehouse management and manufacturing execution platform. For the beginning, you will build deep system knowledge side by side with a designated senior mentor, investigating Java- and Oracle-based environments and solving issues that arise from live production sites. Over time, you will ramp up to participate in the team's 24/7 on-call support rotation, serving as a key technical support for global enterprise clients.

We are looking for a person who has excellent technical understanding in Java- and Oracle-based systems and also high motivation to learn new things and develop as a professional.

You are offered- The opportunity to work in an innovative and global company that serves customers around the world- Support of high competent and experienced team- Interesting and versatile work tasks with the system development- Flexible hybrid work and work community and culture that supports your well-being and professional development

Work tasks

Digging into the systems codebase (Java) and databases (Oracle) to locate, isolate, and diagnose technical faults
Troubleshooting and resolving incidents reported through the customer portal
Collaborating closely with internal software developers, customer support specialists, and field engineers
Participating the team's 24/7 on-call support for the clients

We are looking for

Relevant educational background in Information Technology, Software Engineering, Automation, or a related area
Good practical or theoretical understanding of Java programming and ability to read, debug, and navigate code
Good knowledge of Oracle database
Open, curious mindset with proactive communication skills and a willingness to learn continuously
Fluency in English and proficiency in Finnish

Our recruitment process

This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Cimcorp is a global logistics automation provider that has simplified and enhanced material flows since 1975. Cimcorp primarily operates in the grocery and tire industries, and their reliable and easy-to-use solutions improve customer profitability and support business success. Cimcorp is part of the Japanese company Murata Machinery, one of the world's largest logistics automation providers.