Supply Chain Coordinator, Customer Service, BA Foodservice & Liquid

Stora Enso Poland S.A.; Imatra; On-site; EUR 40,000 - 60,000; Full time

Job summary

Stora Enso Poland S.A. is seeking a Supply Chain Coordinator to join the Customer Service team at the Imatra Mill in Finland. This temporary role runs until the end of October 2027 to cover parental leave, reporting to the Manager, Supply Chain Coordination.

You will own the entire order lifecycle and coordinate with sales, logistics, and planning to ensure on-time delivery. You will monitor orders and inventory, resolve deviations, and use tools like PowerBI, Celonis, and Salesforce to optimize

Qualifications

• University degree in business, supply chain, or logistics.
• Strong understanding of supply chain processes and proactive problem solving.
• Committed to delivering exceptional customer service.
• Thrives in a fast-paced environment with multiple priorities.
• Analytical mindset focused on data accuracy, reporting and process improvement.
• Excellent written and verbal English; additional languages are a plus.

Responsibilities

• End-to-end management of customer and raw material orders, including processing and modifications.
• Identify and resolve order fulfillment exceptions and process deviations.
• Delivery planning, tracking and performance follow-up for timely execution.
• Collaborate with customers and cross-functional teams to ensure efficient information flow.
• Apply product knowledge to deliver customer-focused solutions.
• Proactive inventory monitoring and stock management to ensure supply continuity.
• Problem-solving using tools such as PowerBI, Celonis and Salesforce.

Skills

Supply chain processes

Analytical mindset

Communication skills

Cross-functional teamwork

Ownership / accountability

Education

University degree in relevant field

Tools

PowerBI

Celonis

Salesforce

Job description

We are looking for a Supply Chain Coordinator to join our Customer Service team in Business Area Foodservice and Liquid board. The position is based in our Imatra Mill and is a temporary position until the end of October 2027 to cover a parental leave.

Your role

As a Supply Chain Coordinator , you work as a key link between customers and internal stakeholders, you will take ownership of the entire order lifecycle -from initial entry to final delivery - while proactively managing exceptions and deviations. Your responsibilities will include maintaining accurate order data, coordinating material flows, and ensuring timely deliveries. You will work closely with stakeholders across sales, logistics, production planning, and supply chain to resolve complex cases and optimize processes.

In this position you report to Manager, Supply Chain Coordination.

Key Responsibilities

• End-to-end management of customer and raw material orders, including order processing and modifications.
• Identification and resolution of order fulfillment exceptions and process deviations.
• Delivery planning, tracking, and performance follow-up to ensure timely execution.
• Collaboration with customers and cross-functional teams to maintain accurate and efficient information flow.
• Apply product expertise to identify and deliver solutions that meet customer requirements.
• Proactive inventory monitoring and stock management to ensure supply continuity.
• Problem-solving and process support utilising modern tools e.g. PowerBI, Celonis and Salesforce.

Qualifications

• University degree in a relevant field e.g. Business Administration, Supply Chain Management or Logistics
• Strong understanding of supply chain processes and proven ability to solve operational challenges proactively
• Committed to take responsibility and passionate in delivering exceptional customer service
• Ability to thrive in fast-paced environment while managing multiple priorities with quality
• Analytical mindset with a focus on data accuracy, reporting and process improvement
• Comfortable working with cross-functional teams in an international environment
• Proactive and ready to take personal ownership of work performance
• Strong organisational skills and a willingness to exchange ideas and information constructively
• Excellent written and verbal communication skills in English, any additional languages are seen as an advantage

What we offer

By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental wellbeing.

Our recruitment process includes a health check as well as a drug test.

If you have any questions, please do not hesitate to contact hiring manager Iina Tukiainen, [e-mail].

Welcome to The renewable materials company!

Stora Enso is a global leader in renewable materials with a strong focus on packaging. Our purpose is to replace non-renewable materials with renewable solutions. Together with our customers, we design and deliver competitive, high-quality packaging materials and solutions, made from fresh and recycled fibers, accelerating the transition to a circular bioeconomy.

We believe that diversity strengthens our competitiveness and leads to better decision-making. Diverse teams with different backgrounds help us explore new perspectives and challenge our ways of thinking. We actively work to increase diversity in the workplace and welcome applicants from all backgrounds. Stora Enso is an equal opportunity employer that follows non-discriminatory practices.