Supply Chain Coordinator, Customer Service, BA Foodservice & Liquid

Stora Enso Group; Imatra; On-site; EUR 42,000 - 54,000; Full time

Job summary

Stora Enso Group is seeking a Supply Chain Coordinator for the Imatra Mill, focused on end-to-end order management and proactive issue resolution. You will collaborate with sales, logistics, and production planning to ensure timely deliveries and accurate data across systems.

The role requires a degree in a relevant field and strong English communication. You will work in a fast-paced, international environment with opportunities to optimize processes using PowerBI, Celonis, and Salesforce.

Qualifications

• University degree in a relevant field e.g. Business Administration, Supply Chain Management or Logistics
• Strong understanding of supply chain processes and proven ability to solve operational challenges proactively
• Committed to take responsibility and deliver exceptional customer service
• Ability to thrive in a fast-paced environment while managing multiple priorities with quality
• Analytical mindset with focus on data accuracy, reporting and process improvement
• Comfortable working with cross-functional teams in an international environment
• Proactive and ready to take personal ownership of work performance
• Strong organisational skills and willingness to exchange ideas and information constructively
• Excellent written and verbal communication skills in English; additional languages are advantageous

Responsibilities

• End-to-end management of customer and raw material orders, including order processing and modifications
• Identification and resolution of order fulfillment exceptions and process deviations
• Delivery planning, tracking, and performance follow-up to ensure timely execution
• Collaboration with customers and cross-functional teams to maintain accurate information flow
• Apply product expertise to identify and deliver solutions that meet customer requirements
• Proactive inventory monitoring and stock management to ensure supply continuity
• Problem-solving and process support using tools like PowerBI, Celonis and Salesforce

Skills

Supply chain

Data analysis

English proficiency

Cross-functional teamwork

Education

University degree

Tools

PowerBI

Celonis

Salesforce

Job description

Supply Chain Coordinator, Customer Service, BA Foodservice & Liquid page is loaded## Supply Chain Coordinator, Customer Service, BA Foodservice & Liquidlocations: Imatratime type: Heltidposted on: Registrerades i gårjob requisition id: JR112742We are looking for a Supply Chain Coordinator to join our Customer Service team in Business Area Foodservice and Liquid board. The position is based in our Imatra Mill and is a temporary position until the end of October 2027 to cover a parental leave.**Your role****As a** **Supply Chain Coordinator**, you work as a key link between customers and internal stakeholders, you will take ownership of the entire order lifecycle - from initial entry to final delivery - while proactively managing exceptions and deviations. Your responsibilities will include maintaining accurate order data, coordinating material flows, and ensuring timely deliveries. You will work closely with stakeholders across sales, logistics, production planning, and supply chain to resolve complex cases and optimize processes.In this position you report to Manager, Supply Chain Coordination.**Key Responsibilities*** End-to-end management of customer and raw material orders, including order processing and modifications.* Identification and resolution of order fulfillment exceptions and process deviations.* Delivery planning, tracking, and performance follow-up to ensure timely execution.* Collaboration with customers and cross-functional teams to maintain accurate and efficient information flow.* Apply product expertise to identify and deliver solutions that meet customer requirements.* Proactive inventory monitoring and stock management to ensure supply continuity.* Problem-solving and process support utilising modern tools e.g. PowerBI, Celonis and Salesforce.**Qualifications*** University degree in a relevant field e.g. Business Administration, Supply Chain Management or Logistics* Strong understanding of supply chain processes and proven ability to solve operational challenges proactively* Committed to take responsibility and passionate in delivering exceptional customer service* Ability to thrive in fast-paced environment while managing multiple priorities with quality* Analytical mindset with a focus on data accuracy, reporting and process improvement* Comfortable working with cross-functional teams in an international environment* Proactive and ready to take personal ownership of work performance* Strong organisational skills and a willingness to exchange ideas and information constructively* Excellent written and verbal communication skills in English, any additional languages are seen as an advantage**What we offer**By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental wellbeing.**More information**You can only submit your application via our recruitment tool. As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible but no later than **18 October 2026**.Our recruitment process includes a health check as well as a drug test.If you have any questions, please do not hesitate to contact hiring manager Iina Tukiainen, [e-mail].**Welcome to The renewable materials company!**Stora Enso is a global leader in renewable materials with a strong focus on packaging. Our purpose is to replace non-renewable materials with renewable solutions. Together with our customers, we design and deliver competitive, high-quality packaging materials and solutions, made from fresh and recycled fibers, accelerating the transition to a circular bioeconomy.We believe that diversity strengthens our competitiveness and leads to better decision-making. Diverse teams with different backgrounds help us explore new perspectives and challenge our ways of thinking. We actively work to increase diversity in the workplace and welcome applicants from all backgrounds. Stora Enso is an equal opportunity employer that follows non-discriminatory practices.To prepare yourself for our recruitment process, please explore the page provided:Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process.