Strategic SaaS Client Success Manager

Jonas Club Software; Tampere; On-site; EUR 40,000 - 47,000; Full time

Job summary

Jonas Club Software is seeking a Client Success Manager in Markham, ON to grow strategic client relationships, drive product adoption and ensure renewals. You’ll collaborate with Sales, Product, Support, Marketing and Professional Services to maximize value for mid-market and enterprise clients.

The role requires 2–5 years in SaaS customer success, strong executive relationship skills, and a solid understanding of CRM systems. Bachelor’s degree or equivalent experience is preferred.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2–5 years in Customer Success/Account Management in SaaS or enterprise software.
• Strong relationship-building and stakeholder management skills, including executive-level influence.
• Technical proficiency with software systems and interpreting usage data.
• Excellent written and verbal communication, including presentations or strategic conversations.
• Ability to prioritize and manage multiple accounts in a fast-paced environment.
• Familiarity with Salesforce or another CRM system.

Responsibilities

• Own end-to-end customer lifecycle, driving adoption and value realization.
• Manage renewal strategy and execution, identify risks, ensure seamless renewals.
• Lead or support strategic account reviews with Territory Client Managers.
• Develop and maintain client success plans with objectives and measurable outcomes.
• Monitor client health indicators and usage analytics to anticipate risks.
• Collaborate with Sales, Product, Support, Marketing, and Professional Services to meet client needs.
• Identify opportunities for product expansion and additional value creation.
• Stay up to date on product capabilities and industry trends to guide clients.

Skills

Relationship-building

Executive influencer

Clear communication

Account management

Multi-tasking

Education

Bachelor’s degree in Business/Communications

Tools

Salesforce

Job description

Jonas Club Software is seeking a Client Success Manager in Markham, ON to grow strategic client relationships, drive product adoption and ensure renewals. You’ll collaborate with Sales, Product, Support, Marketing and Professional Services to maximize value for mid-market and enterprise clients.

The role requires 2–5 years in SaaS customer success, strong executive relationship skills, and a solid understanding of CRM systems. Bachelor’s degree or equivalent experience is preferred.