SLA Manager

Hitachi; Vaasa; On-site; EUR 70,000 - 100,000; Full time

Job summary

Hitachi Energy Finland Oy in Vaasa (Ostrobothnia) is seeking a Service Level Agreement (SLA) Manager for Grid Automation. Based in Vaasa or Tampere, you will lead domestic and global SCADA/DMS/RTU delivery projects, guiding teams to plan, execute and deliver with a can-do mindset.

You will grow your project management skills across utility, industry, transportation and infrastructure sectors, with potential to advance to senior roles or move into sales or general management.

Qualifications

• B.Sc. or M.Sc. in Electrical Engineering required.
• Project Management certification is a plus.
• Experience with SAP, MS Office and MS Project.
• Fluent in Finnish and English.
• Willingness to work in a flexible project team.

Responsibilities

• Lead the project team with clear guidelines, tasks and milestones.
• Manage project to customer requirements including safety, quality and financial targets.
• Develop project plans covering scope, budget, schedule, and risk.
• Monitor project stages to ensure cost control, resource efficiency, risk mgmt, HSE.
• Identify and address project risks; share lessons learned.
• Coordinate contract negotiation and claims with customers with Supply Chain and Legal.
• Achieve deliverables and ensure contract compliance; build relations with customers and stakeholders.

Skills

Good communication

Flexible teamwork

Education

B.Sc. or M.Sc. in Electrical Engineering

Project Management certification (nice-to-have)

Tools

SAP

MS Office

MS Project

Job description

Vaasa, Ostrobothnia, Finland

HITACHI ENERGY FINLAND OY

Project/Program Management

Full time

No

The opportunity

Hitachi Energy is looking for a Service Level Agreement (SLA) Manager at Grid Automation business in Vaasa or Tampere, Finland. You will be working on domestic and global projects that typically consist of SCADA/DMS and RTU deliveries to end customers. This is a role for someone who has good leadership and management skills as well as a strong “can-do” mindset. You will successfully secure that the team can plan, execute and complete the projects to our customers globally.

We offer you the opportunity to develop your project management competence in various ways and the possibility to work with both domestic and global customers in the areas of utility, industry, transportation and infrastructure. In this position, you will have the opportunity to further your career to a senior position, or in sales or general management.

How you’ll make an impact

• Leading the project team with clear guidelines, tasks and milestones, while motivating and providing feedback.
• Managing all aspects of the project to agreed-upon customer requirements and ensuring all technical, safety, quality and financial targets are met.
• Overseeing the development of project plan documents in relation to scope, budget, schedule, and risk management.
• Monitoring each stage of project implementation to ensure best practices in cost control, resource efficiency, risk management and health, safety and the environment.
• Identifying, analyzing and addressing project risks, with the regular sharing of lessons learned.
• Coordinating contract negotiation and claims with customers, in collaboration with the Supply Chain and Legal functions.
• Achieving project deliverables and compliance with contract requirements. Building strong relationships with customers and stakeholders.

Your background

• B.Sc. or M.Sc. in Electrical Engineering
• Project Management certification is considered as a benefit
• Experience in SAP, MS Office and MS Project
• Good communication skills in Finnish and in English
• Willingness to work in flexible project team

If you have questions, please contact Jarmo Varmajoki, Service Operations Manager, tel. [phone].

Accessibility and reasonable accommodation

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi’s Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles- particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions, additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.