Service Sales Specialist

GEA Group; Helsinki; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

GEA Group in Helsinki, Finland is seeking a Service Sales Specialist for Separation and Homogenization within the PFP division. You will drive service sales, manage RFQs, and work with project teams to secure parts, repairs and field service orders.

The role requires a commercial qualification with technical background and 5+ years of equipment experience. You will use I-Base and CRM to optimize opportunities and customer satisfaction in an international environment.

Qualifications

• 5+ years of experience with separation and homogenization equipment.
• Commercial qualification with technical background.
• Experience providing lifecycle services support in an engineering or FMCG environment.
• Proficient in MS Office.

Responsibilities

• Drive service sales activities for separation and homogenization within PFP.
• Review RFQs and clarify customer requirements.
• Prioritize initiatives with peers and Head of PFP Service.
• Develop and utilize service sales tools (I-Base, CRM).
• Identify up-sell and cross-sell opportunities with equipment project teams.
• Promote spare parts, repairs and field service to customers in Africa.
• Plan CRM-based customer visits and document minutes.
• Promote smaller projects like upgrades and modernization.
• Assist with quotes, follow-ups and timely order execution.
• Participate in negotiations of offers, quotations and contracts.
• On-site support for services and small-scale service projects.

Skills

Separation & homogenization equipment

Lifecycle services support

Commercial background

Tools

MS Office

Job description

GEA is a global leader in the production of Centrifugal Separators and Piston Homogenizers. In the Pure Flow Processing (PFP) division within GEA, we look after the spare part supply and maintenance of all Separator, Decanter, Homogenizer, Valve and Pump equipment sold.We are looking to strengthen our partnership with our customers by enhancing our team with a skilled Service Sales Specialist for Separation and Homogenization.

Your responsibilities and tasks

Responsibilities / Tasks

• Drive Service Sales activities for Separation and Homogenization within PFP.
• Reviewing RFQs and clarifying customer requirements.
• Prioritize initiatives through close engagement with peers & Head of PFP Service.
• Develop, implement, and utilize Service Sales tools – I-Base and CRM and other tools currently under development.
• Operate in partnership with new equipment / project sales teams to identify “up-sell” and “cross-sell” opportunities, to maximize revenue and improve overall customer experience.
• Effect sales of GEA PFP equipment services for GEA Africa; representing the company in a professional manner in the fields of spare parts, repairs and field service.
• Travel to potential and existing customers (iBase) - securing additional orders / agreements for spare parts, repairs, service projects, and field service. The customer visits shall include necessary presentations / demonstrations as required to enhance the sales opportunity and promote GEA.These visits need to be planned on CRM and minutes included.
• Actively promote smaller scale projects (Upgrades / Modernization).
• Assist with large project spare parts / repair orders – provide quotes, follow up and ensure the sale is executed in a timely manner.
• Participate in the negotiation of offers, quotations, and contracts (T&Cs).
• Self-starter to complete tasks in a timeous manner.
• Assist with on-site execution of services and small-scale service projects.

Your profile and qualifications

• Commercial Qualification with technical background.
• 5 years' experience in Separation and Homogenization equipment.
• Skills in providing support for life cycle services in an Engineering or FMCG environment.
• Ms Office.

About GEA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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