Service Engineer

KONE; Hyvinkää; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Professional development

Travel opportunities

Job summary

KONE Corporation is seeking a skilled Service Engineer for our Hyvinkää team in Finland. You will deliver expert technical support to maintenance operations, resolve complex equipment issues, and share knowledge to improve safety, reliability, and customer satisfaction.

The role requires travel and the ability to adapt to changing schedules. Join a global OEM with a focus on safe, energy-efficient marine elevators and escalators, and contribute to high-quality service delivery while advancing

Qualifications

• Strong technical troubleshooting skills with experience in lift or similar technology.
• Ability to work independently and manage priorities.
• Excellent communication and customer service skills.
• Commitment to safety and adherence to quality standards.

Responsibilities

• Solve complex technical problems beyond Maintenance Technician capability.
• Perform first visits on unknown equipment (competitor or KONE).
• Support installation-to-maintenance handovers and identify technical competence gaps.
• Communicate new technical issues that may cause call-outs or safety hazards.
• Provide feedback to improve products, methods, and safety.
• Plan workload effectively and maintain accurate reporting of work performed.
• Manage proximity stock and ensure tools and equipment are in good condition.
• Actively raise sales leads and communicate improvement opportunities.
• Ensure customer satisfaction through high-quality service and proactive communication.
• Maintain excellent relationships with customers and end-users on-site.
• Identify site risks and take immediate action when necessary.
• Perform unplanned service repairs when approved by the customer.
• Coach and train Maintenance Technicians on root causes and solutions.
• Share updates on new maintenance methodologies and technical information.
• Collaborate with installation teams and technical support.

Skills

Technical troubleshooting

Independent work

Customer service

Safety adherence

Job description

## Service EngineerSolliciteren: Hyvinkää: Full time: Vandaag geplaatst: R0665743**Job Description***KONE Marine – Smarter people flow at sea* *At KONE Marine, a dedicated business unit of KONE, we deliver safe, reliable, and energy-efficient marine elevators, escalators, and people flow solutions for cruise ships, ferries, and cargo vessels. As a full-service OEM supplier with more than 4,800 installations worldwide, we are a trusted global partner for shipowners, shipyards, naval architects, and operators.* *From newbuild design to modernization, we provide end-to-end lifecycle support that keeps people and materials moving smoothly at sea — while helping reduce fuel use and emissions with energy-efficient technologies.*We are now looking for a skilled **Service Engineer** to join our team in Hyvinkää. In this role, you will provide expert technical support to our maintenance organization by resolving complex equipment issues and sharing knowledge across the team. You will play a key role in ensuring safety, reliability, and customer satisfaction.**Key Responsibilities:** * Solve complex technical problems beyond Maintenance Technician capability* Perform first visits on unknown equipment (competitor or KONE).* Support installation-to-maintenance handovers and identify technical competence gaps.* Communicate new technical issues that may cause call-outs or safety hazards.* Provide feedback to improve products, methods, and safety.* Plan workload effectively and maintain accurate reporting of work performed.* Manage proximity stock and ensure tools and equipment are in good condition.* Actively raise sales leads and communicate improvement opportunities.* Ensure customer satisfaction through high-quality service and proactive communication.* Maintain excellent relationships with customers and end-users on-site.* Identify site risks and take immediate action when necessary.* Perform unplanned service repairs when approved by the customer.* Coach and train Maintenance Technicians on root causes and solutions.* Share updates on new maintenance methodologies and technical information.* Collaborate with installation teams and technical support. **We’re Looking For:** * Strong technical troubleshooting skills with experience in lift or similar technology* Ability to work independently and manage priorities effectively* Excellent communication and customer service skills* Commitment to safety and adherence to quality standards* Willingness to learn and share knowledge within the team* Willingness to travel - This position involves frequent travel and requires the ability to adapt to changing schedules, flight delays, and other travel-related challenges. The ideal candidate will demonstrate strong stress management skills, flexibility, and the capacity to maintain professionalism and effectiveness under pressure while navigating the demands of a travel-intensive role. **What we offer:** * A team that values safety, innovation, and continuous improvement.* Opportunities for professional development and technical training.* A role where your expertise makes a real impact on customer satisfaction and operational excellence.**Want to #joinourflow?** Apply now or the latest on the 10th November and help us deliver excellence safely and reliably.Bij KONE geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers. We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen. Dit helpt ons om van KONE een ‘great place to work’ te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen KONE verder te ontwikkelen.