Service Engineer

KONE; Hyvinkää; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Safe and innovative culture

Technical training and development

Impactful work improving customer and运

Job summary

KONE Marine in Hyvinkää, Finland, is seeking a skilled Service Engineer to provide expert technical support to the maintenance organization, resolving complex equipment issues and sharing knowledge across the team.

You will help ensure safety, reliability, and customer satisfaction while supporting installation-to-maintenance handovers and driving proactive improvements on site.

Qualifications

• Strong technical troubleshooting skills with experience in lift or similar technology.
• Ability to work independently and manage priorities effectively.
• Excellent communication and customer service skills.
• Commitment to safety and adherence to quality standards.
• Willingness to learn and share knowledge within the team.
• Willingness to travel - frequent travel and adaptable to changing schedules.

Responsibilities

• Solve complex technical problems beyond Maintenance Technician capability.
• Perform first visits on unknown equipment (competitor or KONE).
• Support installation-to-maintenance handovers and identify technical competence gaps.
• Communicate new technical issues that may cause call-outs or safety hazards.
• Provide feedback to improve products, methods, and safety.
• Plan workload effectively and maintain accurate reporting of work performed.
• Manage proximity stock and ensure tools and equipment are in good condition.
• Actively raise sales leads and communicate improvement opportunities.
• Ensure customer satisfaction through high-quality service and proactive communication.
• Maintain excellent relationships with customers and end-users on-site.
• Identify site risks and take immediate action when necessary.
• Perform unplanned service repairs when approved by the customer.
• Coach and train Maintenance Technicians on root causes and solutions.
• Share updates on new maintenance methodologies and technical information.
• Collaborate with installation teams and technical support.

Skills

Technical troubleshooting

Lift technology

Independence

Customer service

Safety awareness

Travel readiness

Job description

Job Description KONE Marine – Smarter people flow at sea At KONE Marine, a dedicated business unit of KONE, we deliver safe, reliable, and energy-efficient marine elevators, escalators, and people flow solutions for cruise ships, ferries, and cargo vessels. As a full-service OEM supplier with more than 4,800 installations worldwide, we are a trusted global partner for shipowners, shipyards, naval architects, and operators. From newbuild design to modernization, we provide end-to-end lifecycle support that keeps people and materials moving smoothly at sea — while helping reduce fuel use and emissions with energy-efficient technologies. We are now looking for a skilled Service Engineer to join our team in Hyvinkää. In this role, you will provide expert technical support to our maintenance organization by resolving complex equipment issues and sharing knowledge across the team. You will play a key role in ensuring safety, reliability, and customer satisfaction.

Key Responsibilities

• Solve complex technical problems beyond Maintenance Technician capability
• Perform first visits on unknown equipment (competitor or KONE).
• Support installation-to-maintenance handovers and identify technical competence gaps.
• Communicate new technical issues that may cause call-outs or safety hazards.
• Provide feedback to improve products, methods, and safety.
• Plan workload effectively and maintain accurate reporting of work performed.
• Manage proximity stock and ensure tools and equipment are in good condition.
• Actively raise sales leads and communicate improvement opportunities.
• Ensure customer satisfaction through high-quality service and proactive communication.
• Maintain excellent relationships with customers and end-users on-site.
• Identify site risks and take immediate action when necessary.
• Perform unplanned service repairs when approved by the customer.
• Coach and train Maintenance Technicians on root causes and solutions.
• Share updates on new maintenance methodologies and technical information.
• Collaborate with installation teams and technical support.

We’re Looking For

• Strong technical troubleshooting skills with experience in lift or similar technology
• Ability to work independently and manage priorities effectively
• Excellent communication and customer service skills
• Commitment to safety and adherence to quality standards
• Willingness to learn and share knowledge within the team
• Willingness to travel - This position involves frequent travel and requires the ability to adapt to changing schedules, flight delays, and other travel-related challenges. The ideal candidate will demonstrate strong stress management skills, flexibility, and the capacity to maintain professionalism and effectiveness under pressure while navigating the demands of a travel-intensive role.

What we offer

• A team that values safety, innovation, and continuous improvement.
• Opportunities for professional development and technical training.
• A role where your expertise makes a real impact on customer satisfaction and operational excellence.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.