Marine Elevator Service Engineer – Travel‑Heavy Role

KONE Corporation; Hyvinkää; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Professional development

Travel opportunities

Job summary

KONE Corporation is seeking a skilled Service Engineer for our Hyvinkää team in Finland. You will deliver expert technical support to maintenance operations, resolve complex equipment issues, and share knowledge to improve safety, reliability, and customer satisfaction.

The role requires travel and the ability to adapt to changing schedules. Join a global OEM with a focus on safe, energy-efficient marine elevators and escalators, and contribute to high-quality service delivery while advancing

Qualifications

• Strong technical troubleshooting skills with experience in lift or similar technology.
• Ability to work independently and manage priorities.
• Excellent communication and customer service skills.
• Commitment to safety and adherence to quality standards.

Responsibilities

• Solve complex technical problems beyond Maintenance Technician capability.
• Perform first visits on unknown equipment (competitor or KONE).
• Support installation-to-maintenance handovers and identify technical competence gaps.
• Communicate new technical issues that may cause call-outs or safety hazards.
• Provide feedback to improve products, methods, and safety.
• Plan workload effectively and maintain accurate reporting of work performed.
• Manage proximity stock and ensure tools and equipment are in good condition.
• Actively raise sales leads and communicate improvement opportunities.
• Ensure customer satisfaction through high-quality service and proactive communication.
• Maintain excellent relationships with customers and end-users on-site.
• Identify site risks and take immediate action when necessary.
• Perform unplanned service repairs when approved by the customer.
• Coach and train Maintenance Technicians on root causes and solutions.
• Share updates on new maintenance methodologies and technical information.
• Collaborate with installation teams and technical support.

Skills

Technical troubleshooting

Independent work

Customer service

Safety adherence

Job description

KONE Corporation is seeking a skilled Service Engineer for our Hyvinkää team in Finland. You will deliver expert technical support to maintenance operations, resolve complex equipment issues, and share knowledge to improve safety, reliability, and customer satisfaction.

The role requires travel and the ability to adapt to changing schedules. Join a global OEM with a focus on safe, energy-efficient marine elevators and escalators, and contribute to high-quality service delivery while advancing