Service Enablement Program manager EMEA

Eaton; Finland; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Learning & Development

Wellness program

Flexible work solutions

Promotion opportunities

Job summary

Eaton is seeking an experienced Service Enablement Program Manager to plan, coordinate, and deliver cross-functional programs across 20+ countries and 5 service lines in EMEA. You will enable execution teams, bridge strategy and delivery, and ensure initiatives meet business objectives.

Responsibilities include defining objectives, roadmaps, governance, stakeholder management, and measurable value delivery. A collaborative, data-driven leader is required.

Qualifications

• Bachelor’s / master’s degree in business, Engineering or related field
• 8–12+ years in program management, consulting or operations leadership
• Experience in multi-country environments (EMEA preferred) and service delivery organizations
• Advanced program and project management expertise (PMO, Agile/Waterfall)
• Strong strategic thinking and execution capability
• Excellent stakeholder management and influencing skills
• Analytical mindset with data-driven decision-making
• Strong communication and leadership skills

Responsibilities

• Define and structure program objectives, scope, and success criteria aligned to EMEA Services goals
• Develop program roadmaps, timelines, and milestones across multiple workstreams
• Translate services operations gaps into structured initiatives
• Lead execution of cross-functional programs in alignment with OpEx pillars
• Establish governance frameworks, processes, and reporting structures
• Monitor progress, manage risks, dependencies, and escalations
• Coordinate across functions (operations, finance, IT, commercial, etc.) to ensure aligned execution
• Track and measure program performance and business outcomes
• Engage and influence senior stakeholders and leadership teams
• Drive organizational change associated with program initiatives

Job description

Join Our Team at Eaton: Empowering Tomorrow, Today!

Are you ready to be a part of a global leader that’s driving innovation, sustainability, and a brighter future for our world? With a legacy of over a century, we are reshaping the way our dedication to innovation, diversity, and sustainability drives us forward, setting the bar higher for the industry and beyond. We supply innovative power management solutions to over 175 countries and we’re not stopping there. Discover how you can be a part of a company that’s defining what’s possible in power management, creating solutions that help our customers and communities grow and thrive. Join us at Eaton, where you can make an impact, build a legacy, and be a catalyst for change

As the Service Enablement Program Manager you will be responsible for planning, coordinating, and delivering cross-functional programs that improve service delivery capability, adoption and consistency across EMEA.

Operating within a complex environment (20+ countries and 5 service lines), the role ensures that execution teams are fully enabled to deliver services effectively and at scale.

This position acts as a key integrator across Operational Excellence pillars (Quality, Performance Management, Enablement and Technology & Digitalization) and as a bridge between strategy and execution, ensuring that initiatives contribute to overall business objectives and driving measurable business outcomes.

What You’ll Do

• Define and structure program objectives, scope, and success criteria aligned to EMEA Services goals
• Develop program roadmaps, timelines, and milestones across multiple workstreams
• Translate services operations gaps into structured initiatives
• Ensure alignment between strategic priorities and execution

Program Governance & Delivery

• Lead execution of cross-functional programs in alignment with OpEx pillars
• Establish governance frameworks, processes, and reporting structures
• Monitor progress, manage risks, dependencies, and escalations
• Ensure delivery on time, on budget, within scope and aligned across functions

Cross-Functional Coordination

• Coordinate across functions (operations, finance, IT, commercial, etc.) to ensure aligned execution
• Manage interdependencies and integration across pillars to maximize program effectiveness
• Facilitate decision-making and ensure clear communication across stakeholders

Business Value & Performance Management

• Track and measure program performance and business outcomes
• Ensure initiatives deliver tangible value (cost savings, revenue growth, efficiency gains)
• Establish and monitor KPIs and dashboards
• Drive continuous improvement and course correction as needed

Performance & Impact Measurement

• Define and track KPIs such as adoption rates, time-to-productivity and improvement in delivery Performance KPIs
• Provide clear executive-level reporting on impact

Stakeholder & Executive Management

• Engage and influence senior stakeholders and leadership teams
• Provide regular program updates, insights, and executive reporting
• Facilitate alignment on priorities, trade-offs, and decisions
• Act as the primary point of contact for program governance

Change Management & Adoption

• Drive organizational change associated with program initiatives
• Ensure successful adoption of new processes, tools, or business models
• Support communication, training, and stakeholder engagement activities

Qualifications

• Bachelor’s / master’s degree in business, Engineering or related field
• 8–12+ years in program management, consulting or operations leadership

Skills

• Experience in multi-country environments (EMEA preferred) and service delivery organizations
• Experience in budget management, governance, and stakeholder engagement
• Proven track record managing complex, cross-functional programs
• Advanced program and project management expertise (PMO, Agile/Waterfall)
• Strong strategic thinking and execution capability
• Excellent stakeholder management and influencing skills
• Ability to translate business problems into structured programs
• Analytical mindset with data-driven decision-making
• Strong communication and leadership skills

We Offer

• Competitive benefits package
• Challenging projects in dynamic collaborative team
• Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering
• At Eaton, promoting gender equality is central to our vision of creating a truly diverse and inclusive business where everyone matters, and everyone belongs.
• Eaton employees are participating in our Flexible Work Solutions program
• Great promotional opportunities – Eaton encourages internal promotion, whenever possible

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.