Service Designer

Service Design Jobs; Helsinki; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Digitalist Experience (DEX) in Helsinki seeks a senior service designer who embraces AI-enabled transformation. You will plan interviews, run workshops, and map current services to design new flows that leverage AI where it adds value.

Fluent Finnish is required alongside excellent English. You will join a hybrid team that collaborates with clients, research participants, and stakeholders to deliver human-centered, sustainable outcomes.

Qualifications

• Several years of service design work with clients, from research to delivery.
• Process mapping skill, alongside customer journeys and service blueprints.
• AI as a daily working tool, with examples of the time it saved and how you checked the output.
• Confidence facilitating a room of specialists and managers.

Responsibilities

• Plan and run interviews, workshops and co-creation with client teams.
• Map how a service or process runs today and design how it should run, including where AI helps and where it does not.
• Use AI for synthesis, mapping and drafting, so that more of your time goes to the client’s people.
• Design workflows around new AI tools and test them with users, so the tools get used.

Skills

Service design

User research

Facilitation

AI in design

Job description

Digitalist Experience (DEX) · Helsinki, hybrid · Full-time · Fluent Finnish required

Most service designers have tried AI by now. We are looking for one whose way of working has changed because of it, and who can show how.

DEX is a small senior design and consulting team, part of Digitalist Group Plc, listed on Nasdaq Helsinki. We help companies and cities change how their services and processes run. We research with the people whose work is being changed, design with them in workshops, and document the result as visual maps they can read and own.

Our company language is English, and most of our client work happens in Finnish. Fluent Finnish and fluent English are both required for this role. Swedish is a strong plus.

Jos luit tämän vaivatta, olet oikeassa paikassa.

What you will do

• Plan and run interviews, workshops and co-creation with client teams.


• Map how a service or process runs today and design how it should run, including where AI helps and where it does not.


• Use AI for synthesis, mapping and drafting, so that more of your time goes to the client’s people.


• Design workflows around new AI tools and test them with users, so the tools get used.

What you should bring

• Several years of service design work with clients, from research to delivery.


• Process mapping skill, alongside customer journeys and service blueprints.


• AI as a daily working tool, with examples of the time it saved and how you checked the output.


• Confidence facilitating a room of specialists and managers.

What you will get

• A culture that is both laid back and professional. We take the work seriously and ourselves less so.


• Your own clients and your own say in how the work is done, in a team tight enough that both are real.


• A salary in line with the market and with our own salary levels.

Where you will work

The role is based in Helsinki. Remote work is a real option, but we expect you at the Helsinki office during the first stage of your employment. We also have an office in Turku.

Company Description Digitalist Group Plc is a Helsinki-based company that creates competitive advantage for clients by combining brand strategy, customer experience, design, and technology. The company focuses on future-proofing businesses by delivering innovative, human-centered solutions that are sustainable over time. Digitalist works closely with clients across industries to design services and experiences that leverage emerging technologies, including AI. As a publicly listed company on NASDAQ OMX Helsinki Ltd, Digitalist offers a professional, growth-oriented environment for design and technology experts.