AI-Driven Service Designer — Hybrid (Helsinki)

Service Design Jobs; Helsinki; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Digitalist Experience (DEX) in Helsinki seeks a senior service designer who embraces AI-enabled transformation. You will plan interviews, run workshops, and map current services to design new flows that leverage AI where it adds value.

Fluent Finnish is required alongside excellent English. You will join a hybrid team that collaborates with clients, research participants, and stakeholders to deliver human-centered, sustainable outcomes.

Qualifications

• Several years of service design work with clients, from research to delivery.
• Process mapping skill, alongside customer journeys and service blueprints.
• AI as a daily working tool, with examples of the time it saved and how you checked the output.
• Confidence facilitating a room of specialists and managers.

Responsibilities

• Plan and run interviews, workshops and co-creation with client teams.
• Map how a service or process runs today and design how it should run, including where AI helps and where it does not.
• Use AI for synthesis, mapping and drafting, so that more of your time goes to the client’s people.
• Design workflows around new AI tools and test them with users, so the tools get used.

Skills

Service design

User research

Facilitation

AI in design

Job description

Digitalist Experience (DEX) in Helsinki seeks a senior service designer who embraces AI-enabled transformation. You will plan interviews, run workshops, and map current services to design new flows that leverage AI where it adds value.

Fluent Finnish is required alongside excellent English. You will join a hybrid team that collaborates with clients, research participants, and stakeholders to deliver human-centered, sustainable outcomes.