Senior Technical Account Manager

Aiven; Helsinki; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Hybrid work policy

Gear

Professional Development Budget

Wellbeing program

Global Time Off

Plankton open source program

Volunteering days

Job summary

Aiven is seeking a Senior Technical Account Manager (TAM) for the EMEA region. You will be the primary technical advocate for large enterprise customers, driving time-to-value and ensuring an excellent customer experience across Open Source services.

You will collaborate with Support, Engineering, Product, and Sales to align technical strategy with customer priorities, and travel up to 10% to meet with clients as needed.

Qualifications

• Technical expertise in Apache Kafka and one of PostgreSQL, ClickHouse, or OpenSearch.
• Experience in technology sales, pre-sales, or technical consulting.
• Fluency in programming languages such as Java, Python, Go, or Ruby.
• Knowledge of public clouds (AWS, GCP, or Azure) and Linux, networking basics, and relational databases.

Responsibilities

• Build relationships with customers across the entire journey.
• Develop deep technical understanding of customer priorities and cloud architectures.
• Provide operational advisory and risk management for deployments.
• Coordinate with Sales, Support, Engineering, and Product teams on customer needs.
• Conduct regular incident reviews, advisories, and root-cause analyses.
• Support account planning and pipeline growth strategies.

Skills

Apache Kafka

PostgreSQL

ClickHouse

OpenSearch

Consulting background

Java

Python

Go

Ruby

Cloud platforms (AWS/GCP/Azure)

Linux

Networking basics (DNS, VPC)

Relational databases

Communication skills

Project management

Job description

Senior Technical Account Manager - EMEA

We're a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone.

The Role: We are looking for a customer-centric Senior Technical Account Manager (TAM) with a direct focus on our largest enterprise customers. The TAM is a technical professional who helps optimize Aiven's customer experience and accelerate time-to-value when using Aiven's Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.

What You'll Do:

• Build Relationships: Help customers succeed by building successful relationships throughout the entire customer journey.
• Technical Strategy: Develop a deep technical understanding of the customer's business priorities, operational models, cloud architecture, and technical initiatives.
• Operational Advisory: Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments.
• Cross-Functional Advocacy: Act as a conduit into Aiven's Sales, Support, Engineering, and Product Management teams to represent customer interests.
• Operational Reviews: Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis.
• Sales Collaboration: Participate in sales account planning and support account penetration and pipeline growth strategies.
• Travel: Travel up to 10% of the time to meet with customers.

What We're Looking For:

• Technical Expertise: A deep conceptual and hands-on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch.
• Consulting Background: Proven experience in technology sales, pre-sales, or technical consulting.
• Development Skills: Fluency in one or more programming languages such as Java, Python, Go, or Ruby.
• Cloud & Infrastructure: Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases.
• Communication: Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams.
• Project Management: Ability to manage multiple projects, determine urgency, and execute detailed action plans.
• Nice to Have: Previous experience in Customer Relationship Management (CRM) and migration experience (e.g., Oracle to PostgreSQL).

Global Benefits: Our global benefits are designed to help you thrive and grow, personally and professionally:

• Equity: Participate in Aiven's equity plan.
• Flexibility: Balance work and life with our hybrid work policy.
• Gear: Choose the equipment you need to set yourself up for success.
• Learning: Use your Professional Development Plan budget for learning opportunities.
• Wellbeing: Receive holistic wellbeing support through our global Employee Assistance Program.
• Time Off: Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time).
• Open Source: Get paid to contribute to open-source projects via our Plankton program.
• Volunteering: Use up to 5 days per year to volunteer for a cause of your choice.

Equal Opportunities: Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. If you have any questions before applying please write to us at [e-mail].